Field Case Manager/Regional Specialist - BioScript Solutions - Oakville, ON
(2021-10)
- Manage a high-output Ontario portfolio of over 800 complex patients with sequential expertise in oncology and immunology, serving as the primary corporate liaison for Fortune 500 pharmaceutical clients while maintaining a 99% average across strict program KPIs.
- Drive regional program optimization by exceeding BioScript Pharmacy enrollment benchmarks by 46%, achieving 98%-100% scores on patient interaction quality audits.
- Liaise directly with healthcare providers (HCPs), patient advocacy groups, and pharmaceutical brand teams, aligning Patient Support Program (PSP) execution with therapeutic needs and client strategic objectives.
- Organize and lead educational initiatives and on-site visits for healthcare providers, driving program engagement, insight gathering, and overall HCP satisfaction.
- Utilize Lighthouse CRM, Google Workspace, and Microsoft Office to generate monthly strategic growth and compliance reports for key pharmaceutical accounts, achieving one of the highest national outputs for active patients on treatment.
- Lead and train new team members by sharing best practices to enhance performance, while driving data clean-up initiatives that improved reporting accuracy and overall operational integrity.
- Meticulously execute pharmacovigilance workflows, identifying and reporting adverse events within strict regulatory timelines to maintain data integrity and patient safety.
- Serve as the appointed Joint Health and Safety Committee (JHSC) representative for remote employees in Ontario, collaborating with leadership to address workplace hazards and ensure compliance.
Clinic and Patient Education Supervisor - Apollo Clinic and Applied Research Inc. - Remote, ON
(2021-05 - 2021-09)
- Partnered with clinic management to monitor and optimize daily virtual operations, ensuring smooth workflow execution.
- Supervised a clinical team of over 15 educators, leading onboarding and training while improving team KPI scores by 25% through targeted performance coaching.
- Drafted specialized prescriptions for HCP review, handling complex adjustments, billing processes, and patient record updates with strict regulatory compliance.
- Resolved high-level patient escalations and inter-departmental challenges through active problem-solving and adherence to company policies.
Patient Care Specialist - Apollo Clinic and Applied Research Inc. - Remote, ON
(2020-09 - 2021-05)
- Managed virtual patient onboarding, reviewing physician prescriptions and medical histories to initiate care.
- Delivered evidence-based education post-assessment, building customized treatment plans focusing on product selection, precise dosing protocols, and potential drug interactions.
- Collaborated with healthcare providers (HCPs) to support safe therapy integration into chronic care management plans.
- Facilitated follow-up monitoring and quality control in Accuro EMR, managing patient medico-legal documentation and analyzing personal KPIs to optimize care.
Telemedicine Clinical Assistant - Appletree Medical Group - Greater Toronto Area, ON
(2019-06 - 2020-08)
- Independently managed end-to-end clinic operations across high-volume GTA locations (including Pearson Airport), while maintaining strict infection control and safety compliance protocols.
- Conducted over 20 comprehensive patient intakes daily, obtained medical histories, and performed physical examinations to streamline remote clinical assessments and optimize healthcare delivery.
- Presented detailed case findings to physicians via the Ontario Telemedicine Network (OTN) to facilitate prescription generation and specialist referrals while guiding patients to enhance treatment compliance.
- Utilized EMR Advantage software to maintain absolute data accuracy and confidentiality while independently managing OHIP billing, patient invoicing, and private insurance claims.
