Technical Support Specialist - Concentrix Technologies Canada - Halifax, NS
(2025-03)
- Communicate with clients to diagnose technical issues
- Provide step-by-step instructions to fix technological issues
- Provide backup solutions whenever necessary
- Provide training sessions for new hardware or software products
- Access instruction manuals to help users utilise their software or hardware properly
- Keep detailed logs of client problems, solutions, and customer satisfaction
- Talking customers through a series of actions to resolve a problem
- Resolving network issues
ADMINISTRATIVE ASSISTANT - Green Tulips Immigration Consulting Services Inc. - Nova Scotia, Canada
(2023-03 - 2024-11)
- Provides administrative support to ensure efficient operation of the office
- Provide quality reception services for the Company including responding to phone calls, DM messages on Facebook and Instagram, emails, greeting visitors, and providing information to callers and visitors
- Performs administrative duties including typing, filing, binding, copying, data entry and management, mail handling, file creation and management, responding to client inquiries by email, messaging and phone
- Organise and maintain the individual and central corporate filing systems, producing a variety of documents, letters, reports and presentations, assisting in their design as required, dispatching outgoing correspondence, receiving, and opening incoming mail and photocopying and faxing documents
- Contribute to effective communication by receiving and transmitting messages, drafting routine correspondence, and meeting regularly with members of the Management Group to coordinate work schedules and to receive and provide information
- Makes travel arrangements for senior staff including booking of flights, cars, hotels and or restaurant reservations
- Prepare expense reports, budgets, ordering office supplies, obtaining information, and preparing other reports as requested
- Coordinate meetings and conferences including arranging meetings, taking minutes of meetings, and providing transcripts to senior management as needed
- Responsibilities include scheduling meetings, managing calendars, organising files, and providing general administrative support
- Perform administrative duties for immigration programs, including receiving and screening phone calls and emails, communicating with clients about their appointments and cases, and utilising and maintaining program databases
- Responding to emails and direct messages on our social media pages: Facebook, Instagram, Twitter and LinkedIn; mainly on Instagram
- Collect documentation from clients for their school admissions and visa applications
- Monitor and follow up on required information and documents needed for school admission and visa applications
- Train and supervise program interns and volunteers who support administrative duties
- Maintain and update company databases
- Organise a filing system for important and confidential company documents
STORE OWNER - Fortunate Collections - Nigeria
(2019-11 - 2022-11)
- Oversaw business budget planning and administration, accounting functions, purchasing, and monthly payroll to handle financial needs
- Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs
- Enhanced store layout for improved customer flow and optimized product placement, resulting in higher sales conversion rates
- Increased customer satisfaction by implementing efficient store operations and providing exceptional customer service
CUSTOMER SERVICE REPRESENTATIVE - ISON BPO International Ltd - Nigeria
(2015-10 - 2018-10)
- Followed up with customers about resolved issues to maintain high standards of customer service
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
DIRECT SALES EXECUTIVE - Diamond Bank PLC - Nigeria
(2012-12 - 2015-06)
- Developed customized sales strategies for individual clients, leading to improved customer satisfaction and retention
- Selected correct products based on customer needs, product specifications and applicable regulations
- Developed, maintained and utilized diverse client base
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
EXECUTIVE SECRETARY - Stay Up Aviation LTD - Nigeria
(2010-01 - 2012-11)
- Answered high volume of phone calls and email inquiries
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed successfully
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials
