RESERVATION/ EVENT MANAGER
Jeddah, Saudi Arabia Nobu Restaurant, Movenpick Resort Al Nawras
December 2021 - July 2022
- Responsible for the Hostess department procedures and processes • Handle all guest’s complaints • Recruit hire train and mentor staff developing skills and customer service excellence • Coordinate group/event requests in cooperation with the General Manager • Monitored event activities to ensure compliance with applicable regulations and laws, satisfaction of participants and resolution of any problems that arise. • Planned and developed programs, agendas, budgets, and services according to customer requirements.
SUPERVISOR (pop up project)
Jeddah, Saudi Arabia Matignon Paris Restaurant, Leylaty Group
June 2021 – September 2021
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials • Compiled company budget and expenditure information and notified managers of discrepancies. • Assisted in serving guests for parties and special functions. • Recommended employees for promotion and performed corrective actions to reduce misconduct. • Notified employees of policy and procedure changes to promote overall compliance.
RESTAURANT SUPERVISOR
Seattle, United States of America Canaletto Restaurant, Holland America Line, Pinnacle-Class Ship
February 2019 – February 2021
- Resolving customer complaints in a professional manner • Checking in on dining customers to enquire about food quality and service • Manages reservations and seating with a computerized reservation and table management system • Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations • Have knowledge of all menu items, garnishes, contents, and preparation methods • Controlled inventories of food, equipment, and liquor and reported shortages to designated personnel. • Conducted meetings and collaborated with other personnel for menu planning, serving arrangements and related details.
HEAD HOSTESS
Dubai, United Arab Emirates Solitaire Lounge, Raffles Hotel
August 2017 – August 2018
- Review booked reservations and arrival reports daily • Ensure that proper telephone & communication manners are • Thank client of their patronage when they are leaving • Ensure adequate handling of repetitive guests and VIP guests • Closed out podium at end of shift and maintained order and organization
