Room Attendant - Great Wolf Lodge - Niagara Falls, Ontario
(2022-01 - 2025-12)
- Greeting hotel guests.
- Providing customer service and answering questions from guests.
- Using cleaning equipment to tidy and sanitise rooms.
- Replacing bed linens and towels.
- Restocking hotel food and beverages.
- Keeping hallways clean and unobstructed.
- Reporting room vacancy status.
Room Inspector - Great Wolf Lodge - Niagara Falls, Ontario
(2022-01 - 2025-12)
- Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
- Work with and train room attendants to ensure daily tasks are completed timely and accurately.
- Inspect housekeeping carts and closets to ensure that they are properly stocked.
- Ensure Loyalty Program Members' rooms are ready and inspected prior to check-in time and ensure proper amenities are delivered.
- Work with house porters to maintain cleanliness of glass doors and windows through the assigned building
- Ensure cleanliness of all trash chute rooms by delegating daily assigned work to house porter.
- Maintain cleanliness of hotel hallways, stairwells and elevators (vacuum/carpet exaction).
- Support room attendants by cleaning and stripping guest rooms as needed
- Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status.
Sales Associate/Bra Fitter - My Top Drawer - Niagara Falls, Ontario
(2021-01 - 2022-12)
- Welcome customers in a polite manner
- Assist in a professional bra fitting for their needs
- Indentified prices of products, and tabulated bills using cash register; POS system
- Resolved all customer complaints and concerns in a welcoming and friendly manner
- Bag, box and wrap products when appopriate
- Opened and closed store; counted tills and completed bank deposits as needed; paid close attention to detail
- Recieve stock and appropriate paperwork for merchandise
- Merchandise the store in a manner that is shoppable for customers
- Encouraged customers to add accessories or additional items to their purchases; upsold products
- Provided information on different products and styles then directed consumers to appropriate locations
- Perform cleaning and sanitizing duties after each customer to ensure health and safety measures
Home Support Worker - CarePartners - St.Catharines, Ontario
(2019-01 - 2020-12)
- Provide practical support for individuals and their families
- Perform personal care such as bathing, grooming, and toileting
- Supporting and monitoring healthcare needs, including medication reminders
- Provide respite care when needed
- Prepare meals when patient is not able
- Preform light housekeeping tasks
- Documenting tasks performed during visits
- Specialized services such as Alzheimer and dementia care
Retail Sales Associate/Assistant Manager - George Richards Big & Tall Menswear - St. Catharines, Ontario
(2017-01 - 2018-12)
- Welcomed customers and informed them of specials, promotions and sales; assisted them with their purchases
- Accepted payments of credit, debt and cash; dispensed change, ensured the proper amount was provided
- Identified prices of products, and tabulated bills using calculators and cash registers
- Resolved all customers complaints and concerns in a welcoming and friendly manner
- Bagged, boxed and wrapped products when appropriate; discussed appropriate care for products
- Reviewed work procedures and operational problems to determine ways to improve service and performance
- Opened and closed store; counted tills and completed bank deposits as needed; paid close attention to detail
- Organized presentation and set up of display's to market products to consumers
- Supervised other staff and ensured all tasks were completed accurately and within time allotted
- Coached new employees in the appropriate way of assisting with the customer processes
- Encouraged customers to add accessories or additional items to their purchases; upsold products
- Provided information on different products and styles then directed consumers to appropriate locations
Deli Clerk - Roman Cheese Products Limited / Commisso's Fresh Foods - Niagara Falls, Ontario
(2002-01 - 2017-12)
- Answered consumers questions concerning products available; resolved any questions or complaints
- Tabulated bills, presented to customers and received payments and packaged orders
- Sliced, thinned and carved meats, cheeses and other ingredients ensuring desired amount was prepared
- Memorized all store products as well as item PLU numbers to manually type into the scale's computer system
- Upheld display cases by continuously rotating products and keeping staff informed of out of stock items
- Managed daily tasks such as processing sales, stocked and merchandised products and sliced deli meat
- Prepared and made food ordered in deli; maintained a working knowledge of all deli recipes
