SaaS Implementation & Hospitality Service Ops Lead
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Seasoned hospitality and technology manager with 10+ years of experience leading SaaS and software implementations across hotels, restaurants, and public‑sector organizations. Skilled in digital transformation, PMS, POS, ERP deployment, and multi‑platform systems integration.
Supervisor with the Peninsula Group, bringing a strong customer‑service foundation and hands‑on leadership in system upgrades that enhanced operations and elevated guest satisfaction. Experienced in delivering high‑compliance SaaS rollouts for government and private‑sector clients, with strengths in stakeholder alignment, documentation control, and end‑user onboarding. Recognized for a collaborative, service‑driven approach and the ability to translate operational needs into scalable, efficient solutions that empower teams and streamline daily management through Project Management.
Results-driven hospitality and technology manager with 10+ years of experience implementing SaaS solutions and enterprise software for hotels, restaurants, and public‑sector organizations across Asia. Skilled in digital transformation strategy, PMS/POS/ERP deployment, and multi‑platform systems integration.
Supervisor with The Peninsula Group, bringing a strong customer‑service foundation and hands-on leadership in hotel and restaurant operations, where I drove system upgrades that improved efficiency and elevated guest satisfaction.
Experienced in delivering high‑compliance SaaS rollouts for government and private‑sector clients, with strengths in stakeholder alignment, documentation control, and end‑user onboarding. Adept at bridging operational needs with innovative digital tools to deliver scalable solutions, streamline workflows, and empower cross‑functional teams.
Additionally equipped with administrative experience in the real estate sector, supporting property management tasks, documentation processing, client coordination, and digital record systems to enhance operational accuracy and service delivery.
