Marilou Lauzon

Seasoned professional in healthcare management and quality of care, with more than 10 years of experience in the healthcare sector. Expertise in leadership, multidisciplinary team management, and optimization of human, material, and financial resources. Committed to promoting best practices, ensuring continuity of care, and proactively managing risks. Ready to contribute to improving healthcare services and achieving the goals of Santé Québec Laurentides.

SPEC Care Unit Manager - CIUSSS DE L’EST DE L’ILE DE MONTREAL / Direction de l’hébergement des soins de longue durée

(2024)

• Participate in implementing clinical programs and monitoring the quality of care and services.
• Manage the unit's human, material, and financial resources to maximize efficiency.
• Promote best practices in care by evaluating the professionals under their responsibility, identifying risky situations, and submitting them to management for consideration of a new rule.
• Identify the unit's training and development needs, both individually and as a team, and collaborate on their implementation.
• Provide ongoing support to employees, clients, and family caregivers.
• Ensure compliance with the establishment's policies and procedures, particularly those governing the safety of care and services, laws and regulations applicable to health and social services, professional orders, and collective agreements.
• Analyze user complaints and collaborate with nursing management to find solutions.
• Apply standards for infection prevention and end-of-life care.
• Conduct annual staff evaluations.
• Identify ethical situations and submit them to the clinical ethics committee.

Service Manager / Middle Manager - CIUSSS CENTRE SUD DE L’IÎLE DE MONTRÉAL / Direction DI-TSA-DP

(2014 - 2024)

• Optimize the management of the human, material, and financial resources of the residences under my responsibility.
• Promote professional skills development through training, coaching, and mentoring.
• Foster a collaborative and inclusive work environment.
• Ensure the quality and relevance of services provided to users.
• Collaborate effectively with various internal and external partners to deliver integrated services.
• Implement and rigorously monitor performance indicators.
• Ensure compliance with the policies, procedures, and directions of Management.
• Lead continuous improvement in service quality and proactive risk management.
• Ensure the quality and relevance of the social services provided.
• Implement intervention strategies suited to users' specific circumstances.
• Assess users' needs and adjust services accordingly to provide personalized care.

Life Unit Coordinator - CIUSSS CENTRE SUD DE L’IÎLE DE MONTRÉAL / Direction DI-TSA-DP

(2014 - 2024)

• Facilitate and supervise the intervention team to ensure maximum cohesion and effectiveness.
• Organize the living environment in close collaboration with the service manager and the team.
• Manage the unit's budget in consultation with the service manager.
• Co-design and implement activity programming in collaboration with the service manager and the interdisciplinary team.
• Plan interventions and services in partnership with the entire interdisciplinary team.
• Work with users, their families, and their loved ones to provide support and guidance.
• Conduct performance evaluations of unit staff.
• Contribute to the training and teaching of team members and interns.
• Actively participate in activities to continuously improve service quality and manage risks.

Special Education Technician in RAC for Physical Disabilities - CIUSSS CENTRE SUD DE L’IÎLE DE MONTRÉAL / Direction DI-TSA-DP

(2014 - 2024)

• Contribute to the effective operation of the Reconnaissance des acquis et des compétences (RAC) program in alignment with current directions, values, and policies.
• Actively participate in the clinical process to ensure appropriate care.
• Promote users' well-being, encourage their active participation, and ensure the quality of services provided as part of RAC.
• Serve as a key resource person for team members.
• Identify relevant training needs to develop the team's skills.
• Administer the life unit's material and financial resources.
• Manage orders for supplies necessary for the effective operation of services.
• Facilitate the integration of new employees and interns into the team.
• Effectively communicate important information to the team, including memos and new procedures.

Special Education Technician in RAC for ID-ASD - CIUSSS CENTRE SUD DE L’IÎLE DE MONTRÉAL / Direction DI-TSA-DP

(2014 - 2024)

• Participate in every stage of the clinical process to ensure comprehensive, personalized care.
• Develop and implement individualized intervention plans in collaboration with the multidisciplinary team.
• Organize and implement community integration activities adapted to users' needs.
• Work closely with healthcare assistants, social workers, and other special education technicians.
• Model good professional practices for team members.
• Collaborate with all professionals involved in users' follow-up, such as psychoeducators, nurses, and psychologists.

Trainer and Coordinator of the Welcome, Orientation, Integration, and Evaluation Process for New Staff - CIUSSS CENTRE SUD DE L’IÎLE DE MONTRÉAL / Direction DI-TSA-DP

(2014 - 2024)

• Design and prepare educational activities and training materials relevant to the integration of new staff.
• Contribute to the ongoing updating of training content to ensure its relevance and effectiveness.
• Facilitate training sessions, fostering an interactive and engaging learning environment.

Peer Supporter (IPEC SQETGC Training / Critical Incident Intervention) - CIUSSS CENTRE SUD DE L’IÎLE DE MONTRÉAL / Direction DI-TSA-DP

(2014 - 2024)

• Provide peer support services to employees involved in events that may cause acute psychological or physical stress.
• Provide defusing services through peers specially trained for this purpose within the establishment when these interventions are deployed.

Internship Supervisor - CIUSSS CENTRE SUD DE L’IÎLE DE MONTRÉAL / Direction DI-TSA-DP

(2014 - 2024)

• Provide educational guidance to a student completing a third-year internship at Collège Marie-Victorin, guiding them through our services to achieve their internship objectives.
• Ensure alignment between the educational institution's academic objectives and the placement offered by the organization.
• Conduct the intern's formal evaluation.
• Ensure the intern complies with the establishment's policies and procedures.
• Transfer knowledge related to client groups and the clinical process.
• Ensure the internship takes place under optimal conditions conducive to learning.

Certificate - Business Management - HEC MONTRÉAL (2020)

DEC - Special Education Techniques - CÉGEP Marie-Victorin (2011 - 2014)