Marissa Raposo

Verified dental insurance benefits, explained treatment costs to patients, prepared financial agreements, and set up payment plans to ensure clear understanding of financial responsibilities. Assisted with billing and collections by submitting claims, following up on unpaid balances, posting payments accurately, and maintaining an organized and efficient financial operation.

Finance & Insurance Coordinator - Family Braces - Calgary, AB

(2026-02)

• Verified dental insurance benefits, explained treatment costs to patients, prepared financial agreements, and set up payment plans to ensure clear understanding of financial responsibilities.
• Assisted with billing and collections by submitting claims, following up on unpaid balances, posting payments accurately, and maintaining an organized and efficient financial operation.

Scheduling Coordinator & Scheduling Coordinator Assistant Manager - Family Braces - Calgary, AB

(2025-02 - 2026-02)

• Supervise and support call team members, providing constructive feedback through compliance reviews and quality assurance monitoring.
• Organize and delegate daily workflow to ensure full task coverage and operational efficiency.
• Managed high-volume inbound and outbound calls, coordinating, confirming, and rescheduling appointments based on clinical priorities.
• Build patient trust through clear, professional communication via phone, SMS, and email.

Patient Coordinator - Family Braces - Calgary, AB

(2024-06 - 2025-02)

• Balanced multiple priorities, including multi-line phones, walk-in patients, and administrative tasks without compromising service quality.
• Delivered professional front-desk support by greeting patients, explaining procedures, and addressing billing inquiries.

Cast Member & Cast Supervisor - Cineplex - Calgary, AB

(2022-04 - 2024-05)

• Supervised team members and assisted guests with concerns to ensure high levels of customer satisfaction.
• Trained and mentored new employees, modeling strong performance standards and customer service excellence.

Diploma - Nelson Mandela High School (2017-09 - 2020-06)