Marius Muramira

Marius is a BILINGUAL HUMAN RESOURCES professional with over 10 years of HUMAN RESOURCES experience. A skilled and knowledgeable person with extensive experience in providing excellent customer service and delivering results. I have highly developed effective communication with people and customer service skills.

Capable of performing a variety of tasks and handling the complexities of multiple priorities. A Team player and strong individual contributor with excellent interpersonal relations at all organizational levels. Executed HUMAN RESOURCES functions, inclusive of compensation, employee relations, benefits administration, unemployment claims, background checks, LEAVES of ABSENCE (medical non-occupational/occupational, personal, military under PFL, PDL, FMLA, CFRA, USERRA), Workers' Compensation, Safety, training and development, policy implementation, HRIS Management, Payroll, performance management, disciplinary actions, and terminations.

Handle day to day benefit administration and LEAVE of ABSENCE administration. Assisted employees with HRIS Systems such as ADP, Peoplesoft and WORKDAY. Fluent in English and French. Marius is residing in Brampton, ON and available with 2 weeks notice for the new assignment.

Senior Bilingual Disability Management Specialist - TJX CANADA INC - Mississauga, ON

(2020-10)

Human Resources Advisory Dept

• Process end to end occupational and non-occupational claims and accommodations, including related administration, facilitation and record retention with internal and external partners (i.e. Human Resources departments and i.e. Insurance Carriers / Third Party Providers).
• Ensures appropriate medically supported workplace accommodations for Associates with illness/injury and or disability. Implements work plans / agreements to ensure both a safe and sustainable return to work for Associates and cost-effective disability management practices on behalf of the business.
• Tracked and monitored Non-Union approved LEAVES of ABSENCES, short and long term disabilities, vacations, vacation time accruals, and liaise with payroll to ensure payments are up to date.
• Responsible for advising and processing end to end non –occupational claims and absence accommodations for TJX Canada Associates and contractors, with the applicable agencies/vendors in a timely manner with regular follow up. Ensures safe and timely return to work by partnering with Management and Operations to establish and monitor return to work plans for all injury or illness accommodation needs.
• Monitor and communicate Company expectations for temporary non-occupational claims and shortterm accommodations, including related administration, facilitation, and record retention with internal and external partners (i.e. Human Resources departments and i.e. Insurance Carriers/Third Party Providers).
• Recommend, build, and amend complex work plans and intervention strategies for quick resolution.
• Accurately maintain and update in a timely manner the systems database and record retention for all related claims, in accordance with Company reporting needs and legislative governance, especially for potential hearings and legal action.
• Coordinate third party assessments with vendors (i.e. independent medical examinations, functional abilities/capabilities evaluations, ergonomic assessments, ergonomic job coaching, job site analysis, physical/cognitive demands profiles etc.) for Associates and their People Leaders and document the outcomes of those assessments.
• Act as the "go-to" person by providing guidance and counsel to team members, ensures appropriate follow up, research, recommendations, and/or escalation for complex claims/accommodations, including Associates seeking accommodation through the talent acquisition process, and Associates seeking remedy through Open Door process or legal action.
• Partner with Health & Safety team, Human Resources teams, HR Shared Services team, Store/Field Operations teams, and Union Representatives, as appropriate.
• Acts as "go-to" person by providing guidance and counsel to team members, ensures appropriate follow up, research, recommendations, and / or escalation for complex claims / accommodations
• Provide leadership by advising, counseling, coaching and training Supervisors and Managers in the application of return-to-work practices and procedures.

Bilingual Benefit Administrator (contract) - CHARTWELL RETIREMENT RESIDENCES - Mississauga, ON

(2018-10 - 2020-10)

• Administer benefits enrollments due to hires, job changes, transfers, terminations etc. and manage overrides for exceptions as applicable in HCM.
• Maintenance of EMPLOYEE attendance, LEAVE and overtime to calculate pay and BENEFIT entitlements.
• Conduct audits pertaining to eligibility and participation.
• Conduct Office Manager training and other training as required.
• Monitor enrollments in HCM and ensure Application forms are received by new employees on a timely basis.
• Oversee administration of maternity leave top-up program in homes.
• Maintains confidentiality of employees' personal information.
• Participates and conducts special projects like onboarding of newly acquired employees.

Bilingual Benefit Specialist - WALMART CANADA, HOME OFFICE - Mississauga, ON

(2013-03 - 2018-08)

• Working knowledge of basic employment, human rights and labor laws.
• Ability to influence / advise management on HR priorities.
• Administered LEAVES of ABSENCES, including FMLA, Short Term and Long Term disability, and coordinated with employees and HR to ensure smooth transitions.
• Coordinates and administers all benefit programs for over 95,000 associates. This position is also responsible for claims assistance and policy interpretations and coordination with carriers and providers.
• Communicate with associates, coaches and service providers on all benefit issues, policies, and interpretations.
• Administer benefit programs for all associates which include Basic Life Insurance, Basic AD&D, Dependent, Health and Dental Plans, Optional Life, Optional AD&D, Optional Spousal and Dependent Insurance, Deferred Profit Sharing Plan, Discount Cards, Stock Ownership Plan, Registered Retirement Savings Plans and Canada Savings Plans.
• Monitor and enroll all Home Office associates on the benefits system, manage the system for all life event changes, enrolments and corrections for Home Office and Field Management associates online.
• Facilitate onboarding of new associates at the head office of Walmart.
• Resolve system problems or queries with internal ISD and carrier(s).
• Research and follow up on all inquiries from stores, associates, and various insurance companies by mail, email and phone.
• Process all Death Claims, LTD applications and follow up with carriers. Process discount cards, payroll entries for stock purchase, group RRSP, Canada Saving Bonds etc.
• Train Personnel Managers and Store Managers on the benefits system, provide guidance and interpretation on benefit policies and contracts, educate, and enforce Benefit policies, People Division policies and communicate changes to all levels of management and associates.
• Take part in the wellness/benefits plan revamp and presentation.

Bilingual Customer Service Specialist - CANADA PROTECTION PLAN/ TPA OUTSOURCING INC - Toronto, ON

(2007-10 - 2012-12)

• Translate all documents received from French to English or proofread documents to be sent to clients.
• Provide front-line exceptional service and problem resolution to clients and brokers.
• Accurate and timely processing of customer service inquiries (inbound calls and emails) to both internal and external partners.
• Accurate and timely processing of policy changes.
• Develop and maintain strong relationships with brokers and clients in day-to-day service activities.
• Conduct regular follow-ups with brokers and clients for additional policy information and requirements
• Handle Term and Life insurance inquiries from clients and brokers.
• Investigate fraudulent claims.
• Correspond through professional letters to Brokers and Clients in English and French at a high level.
• Communicate with higher management in a professional manner.
• Process policy changes as requested by licensed brokerage firms.
• Review claim files or help in claims administration.
• Handling irate telephone calls from Producers and Customers
• Liaising with staff and other Departments to ensure accurate and timely production of related information for policyholders where applicable.
• Review claims files and request any missing files
• Time to time conduct telephone verification, to make sure client answered medical questions accurately.
• Answer incoming calls from our brokers and policy owners and respond to the inquiries accurately and within established turnaround time.
• Maintain and manage high volume of requests and follow-ups on a daily basis
• Review and release proper confirmations and notices in a timely manner

Team Leader - AIG INSURANCE GROUP - Toronto, ON

(2004-07 - 2007-10)

• Translating professional correspondence.
• Take most the escalation calls and make sure all clients are satisfied at the end of the call.
• Distribute work to the team members and review work completed.
• Complex Universal life and term product inquiries from clients and brokers.
• Handles Corresponds through professional letters to Brokers and Clients.
• Conducts audits in different areas of the administration.
• Process policy changes as requested by licensed brokerage firms.
• Monthly Financial and Operational Reporting.
• Handling irate telephone calls from Producers and Customers
• Liaising with staff and other Departments to ensure accurate and timely production of related information for policyholders where applicable.
• Handling other UL functions as assigned.
• Review claims from time to time to help the claims department.
• Knowledge of medical-legal terminology

Bachelor of Computer Science/information technology - Computer Science/Information Technology - York University- Glendon College