Shopper - Instacart
(2025-09)
- Accurately select, pack, and deliver grocery orders according to customer preferences and special instructions.
- Communicate proactively with customers to confirm product substitutions and ensure order accuracy and satisfaction.
- Manage multiple deliveries efficiently while maintaining exceptional customer service and time management.
- Ensure proper handling and transport of perishable goods to maintain quality and freshness.
- Utilize the Instacart app to navigate routes, track deliveries, and update order statuses in real time
- Demonstrate strong attention to detail, problem-solving, and reliability in a fast-paced environment.
School Crossing Guard - Ottawa Safety Council - Ottawa, Ontario
(2025-10 - 2026-05)
- Ensure the safe crossing of students, parents, and pedestrians at designated intersections before and after school hours.
- Monitor traffic flow and used hand signals and a stop sign to alert motorists and control vehicle movement.
- Maintain constant awareness of surroundings to anticipate and respond to potential safety hazards.
- Provide a calm, friendly, and authoritative presence to promote road safety and compliance with traffic regulations.
- Report incidents or unsafe conditions to supervisors as required.
Legal Quality Assurance Officer - Public Service Commission of Canada - Gatineau, Quebec
(2013 - 2024)
- Coordinated multiple projects and priorities while consistently meeting deadlines in a fast-paced environment.
- Worked collaboratively with managers, colleagues, and external stakeholders to resolve issues and provide high-quality service.
- Analyzed complex information and made sound recommendations to support organizational decision-making.
- Prepared clear written communications, reports, and summaries for senior management and external audiences.
- Maintained a high level of accuracy, confidentiality, and attention to detail when handling sensitive information.
- Assisted in developing new procedures and improving operational processes to increase efficiency and consistency.
- Updated and maintained internal and public-facing information to ensure accuracy and compliance.
- Built positive working relationships with internal and external partners through professional communication and excellent customer service.
- Contributed to continuous improvement initiatives and participated in projects that enhanced organizational effectiveness.
Public Service Staffing Analyst - Employment and Social Development Canada - Gatineau, Quebec
(2010 - 2013)
- Managed multiple case files simultaneously while ensuring all deadlines and service standards were met.
- Communicated regularly with clients, legal representatives, and government partners to coordinate activities and resolve issues.
- Facilitated discussions aimed at resolving disputes through collaboration and effective communication.
- Prepared detailed documentation while maintaining accuracy and confidentiality.
- Demonstrated strong organizational skills by coordinating meetings, schedules, and documentation involving multiple stakeholders.
Appeals Board Chairperson / Investigator - Public Service Commission of Canada - Gatineau, Quebec
(2006 - 2010)
- Interviewed clients and gathered information with professionalism, empathy, and impartiality.
- Managed complex files requiring strong organizational and problem-solving skills.
- Explained policies and procedures clearly to individuals from diverse backgrounds.
- Resolved challenging situations by listening carefully, remaining calm under pressure, and communicating effectively.
- Prepared detailed reports and maintained accurate records.
- Worked independently while collaborating with colleagues and management to achieve organizational goals.
- Demonstrated sound judgment, integrity, and discretion when handling confidential information.
- Consistently delivered high-quality work while managing competing priorities.
Store associate - Sears Canada, Hudson's Bay Store - Ottawa, Ontario
- Assisted customers with product selection, sizing and styling
- Maintained, organized visually appealing merchandise displays and ensured stock levels were replenished.
- Processes sales transactions, returns, and exchanges accurately using the point-of-sale system.
- Delivered excellent customer service by resolving inquiries and promoting current sales and promotions.
- Collaborated with team members to meet daily sales goals and uphold store presentation standards.
