Mark Carter

Retail management professional with a proven track record of improving operational performance, profitability, and customer experience. Proven success in developing high-performing teams and driving measurable improvements in key retail performance metrics through hands-on leadership, coaching, and operational excellence. In addition, bring six years of professional painting experience gained while continuing to work as an independent consultant, providing hands-on experience in residential painting, project execution, customer service, and quality workmanship.

Recognized for building strong, customer-focused cultures that deliver measurable business results and positive customer experiences.

Leadership philosophy: exceptional retail businesses are built by exceptional frontline teams. Hire the right people, invest in their development, and outstanding results will follow.

Founder - BOOST Success Consulting - Montreal, QC

(2019-01)

Providing executive advisory services to retailers and wholesalers focused on business growth, operational excellence, and profitability.

• Advising senior leaders on retail operations, merchandising, KPI improvement, strategic planning, and business development.

Professional Painter - Independent - Montreal, QC

(2019-01 - 2025-12)

Six years of professional hands-on painting experience while operating BOOST Success Consulting.

• Completed residential and commercial painting projects with a strong focus on preparation, application, quality workmanship, and attention to detail.
• Developed practical knowledge of paints, coatings, tools, and painting techniques

President, Retail - Point Zero - Greater Montreal Area

(2016-01 - 2018-12)

Turned around a company that had never achieved a profitable month, delivering profitability in my first month and sustaining it throughout my tenure.

• Introduced a new performance-driven retail culture through hands-on coaching, mentoring, and leadership of store and head office teams.
• Set new operational and customer experience standards that significantly improved store execution, employee performance, and customer satisfaction.
• Tripled key retail performance indicators, including UPT (Units per Transaction), conversion rate, and average transaction value, through targeted training, coaching, and operational excellence.

Executive Vice President - Multidev Technologies Inc. - Montreal, QC

(2007-01 - 2015-12)

Led the transformation of Multidev Technologies from a small Quebec-based software company with only one U.S. client into an internationally recognized retail technology provider.

• Defined and drove the strategic evolution of the company and its retail ERP platform, leveraging my extensive retail management experience to make the system significantly more retail-focused and customer-centric.
• Identified major gaps in the ERP's retail functionality and designed thousands of product enhancements, working with programmers to implement the changes and significantly expand the system's capabilities.
• Designed the company's first standardized retail KPI and business reporting framework, defining 78 KPI, P&L and other metric-based management reports that provided retailers with consistent visibility into business performance.
• Built the company's Marketing Department from the ground up, establishing product positioning, marketing strategy, and go-to-market initiatives.
• Led the company's expansion into the U.S. market, including participation at the NRF Big Show in New York and development of the company's international market presence.
• Helped position Multidev among the Top 10 retail ERP solutions/providers in the RIS (Retail Information Systems) industry rankings.

Executive Vice President - Rudsak, Inc. - Montreal, QC

(2006-01 - 2007-12)

• Prepared company for international expansion across both wholesale and retail divisions.
• Led marketing, sourcing, due diligence, and general administration.
• Headed up a major project controlling all aspects for the implantation of a new ERP solution.

Owner - Habimax - Montreal, QC

(2004-01 - 2006-12)

Founded an innovative residential retail company focused on transforming and remarketing dormant properties.

• Developed a franchising strategy aimed at North American expansion.

Senior Consultant - Independent Consulting - Montreal, QC

(2000-01 - 2005-12)

• Delivered senior guidance on change management, operations, marketing, and expansion strategies.
• Focused on increasing profitability and market presence, particularly in the U.S.

Executive Vice President & General Manager International - La Senza International (Div. of La Senza Corp.) - Montreal, QC & London, UK

(1995-01 - 1999-12)

• Implemented the operational framework for international expansion; directed day-to-day operations of the international master licensing division.
• Managed operational processes including merchandising, purchasing, distribution strategies, logistics, and market implementation.
• Provided on-site operational consulting to the UK division in London, strengthening planning systems and overall retail operations.

Senior Vice President - La Senza Corp. - Montreal, QC

(1990-01 - 1995-12)

Oversaw retail operations, administration, merchandise planning, and inventory management as part of the executive leadership team, helping build the operational foundation of a rapidly expanding retailer.

• Designed from scratch a comprehensive open-to-buy system used across 157 departments, classes, and subclasses, becoming the operational reference for buying decisions and inventory management.
• Created the functional specifications and led the development of an automated inventory replenishment system that optimized product allocation and ensured the right merchandise reached the right store at the right time, as well as automatically adapting to sales trends.
• Developed and delivered training seminars focused on leveraging key performance indicators and retail metrics to improve decision-making, maximize sales performance, strengthen selling skills, and enhance the overall customer experience.

Retail Management and Senior Director Positions - Le Château - Montréal, QC

(1981-01 - 1990-12)

Progressed through increasingly senior retail management and head office leadership roles, contributing directly to operational performance and profitability. Recognized for exceptional execution and a reputation for getting things done.

• Managed high-performing retail stores, delivering sales growth, building exceptional teams, and creating customer-focused environments.
• Selected to lead the turnaround of underperforming stores by rebuilding teams, strengthening operational execution, improving key performance indicators, and restoring business performance.
• Received Cadillac Fairview's highest recognition for outstanding store performance across its Canadian shopping centres.