Mark Villanueva

Organized and detail-oriented Home Support Scheduler with leadership experience and a strong background in scheduling care aides, community health workers, and nurses. Skilled in task delegation, role organization, and workflow management, drawing on previous management experience in fastpaced environments. Supported by postsecondary education in accounting and finance, bringing strong analytical, organizational, and problem-solving skills.

Scheduler, Intensive Support and Stabilization Team at Fraser Health (2024-03 – Present)

• Coordinated and scheduled support workers, including care aides, health workers, and nurses, to provide necessary in-home care services for clients across a regional area, ensuring timely and efficient delivery of care tailored to individual needs
• Assisted administrative tasks including creating client files, managing emails and phone calls, and processing employee leave and vacation requests
• Ensured that proper bylaws and procedures are followed when it comes to the scheduling process

Scheduler, Home Support Tri-Cities at Fraser Health (2023-01 – 2024-03)

• Scheduled health workers to deliver specialized, client-specific care within designated community or cluster areas, ensuring timely support and personalized service tailored to each client's unique needs
• Responded to phone inquiries from clients and staff to provide timely assistance, managed daily email correspondence and administrative processes, and promptly adjusted schedules within a dynamic, fast-paced environment

Shift Manager at TYGO, McDonald's Canada (2015-11 – 2023-01)

• Supervised and motivated team members to maintain high performance and adherence to company policies during shifts. Managed day-to-day operations to ensure efficient service, food quality, and cleanliness standards
• Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring a positive dining experience
• Played a key role in training and developing new team members, providing ongoing coaching to support performance and operational consistency, while effectively managing and resolving interpersonal conflicts to maintain a collaborative work environment

Diploma in Accounting – Kwantlen Polytechnic University (2021-01 – 2023-12)

Bachelor's in Business Administration for Accounting – Douglas College (2017-09 – 2020-05)