Cashier/Line Cook - McDonalds - Saskatchewan, Canada
(2026-06)
- Delivered efficient, high-quality customer service by accurately taking orders and managing cash transactions as a cashier in a fast-paced environment.
- Assembled food orders with precision and adhered to presentation standards to ensure guest satisfaction and brand consistency.
- Executed line cook responsibilities by preparing menu items according to strict health, safety, and operational guidelines.
- Managed beverage and dessert production, ensuring high-quality output and maintaining cleanliness in food preparation areas.
Customer Service Associate - Teleperformance - Philippines | Mandaluyong, Metro Manila
(2009-04 - 2017-10)
- Promoted excellent customer service and experiences during interactions, consistently generating repeat business.
- Managed all customer exchanges, returns, and refunds efficiently.
- Enhanced customer satisfaction scores by providing fast, knowledgeable service.
- Successfully addressed and resolved complex customer concerns and complaints.
- Contributed to customer retention and sales growth by resolving complex product and service concerns.
- Ensured compliance with company policies and procedures, fostering a positive and effective work environment.
- Reinforced and adhered to established quality control standards to maintain optimal customer interaction metrics.
- Managed a constant, high-volume flow of customer calls while maintaining minimal wait times.
Subject Matter Expert - Teleperformance - Philippines | Mandaluyong City, Metro Manila
(2012-07 - 2013-12)
- Leveraged expert knowledge to apply complex rules, processes, and policies, ensuring clear communication of proper operational contexts.
- Cultivated a culture of continuous improvement, leading by example and driving efficiency through innovation.
- Enhanced corporate branding with innovative marketing strategies, resulting in increased market penetration and customer engagement.
- Conducted in-depth market analysis to guide strategic direction and inform product development initiatives.
