Martin Leger

A fluently bilingual (English/French), adaptable, client focused IT professional with 20 years of experience in hardware and software support including deployment, configuration, maintenance, good troubleshooting techniques. A proactive individual with a reputation for driving continuous improvement and delivering quality results in high pressure environments. Proven ability to translate technical issues into practical and workable solutions that meet clients' business needs.

End-User Support Specialist - Opus

(2026-01 - 2026-07)

• Configure and trouble shoot workstation and laptop
• Administer files and folders permission
• Email admin creations of user email addresses and integration, distribution list on the cloud and Ms Exchange
• Smart phone support
• Creation users on azure Azure and AD on premise

End-User Support Specialist - Cognizant

(2025-10 - 2026-01)

• Provide Level 1 and resolution of clients technical hardware and software issues via telephone, email, remote control

Server support/End-User Support Specialist - Supraits

(2024-07 - 2025-09)

Full time become contract

• Provide Level 1 to 3 diagnosis and resolution of clients technical hardware and software issues via telephone, email, remote control and on site
• Configure workstation and laptop
• Administer files and folders permission
• Email admin creations of user email addresses and integration, distribution list on the cloud and Ms Exchange
• Smart phone support
• Creation users on azure Azure and AD on premise
• Patching server
• POS and Scanner support for Retails
• Cloud base emails and applications
• Using servicenow,Connectwise

Server support/Technical Support Specialist Contact - Solulan

(2023-10 - 2024-06)

• Provided a broad range of support services to multiple users from clients in Ontario and Quebec
• Provide Level 1 to 2 diagnosis and resolution of clients technical hardware and software issues via telephone, email, remote control and on site
• Configure workstation and laptop
• Administer files and Folders permission
• Creations of user email on the cloud and MS Exchange
• Supporting POS and Scanners for retails
• Troubleshoot network issue to off-site location

Server Support/Helpdesk support for over 450 vet clinics - Reflex Integrated

(2018-05 - 2023-09)

• Provide Level 1 to 3 diagnostic and resolution of client’s technical hardware and software issue via telephone, email, remote control and on site
• Installed and configured workstations, network equipment's (networks switches, firewall, access points)
• Upgrading desktops and laptops from Windows 7 to Windows 10
• Patching servers with Windows Update
• Creating email addresses, distribution lists and Share mailbox from Exchange and Office 365
• Administer Files and Folders Permission
• Troubleshooting server issues running on ESXi and Microsoft Hyper-V
• Troubleshooting network issue to off-site location
• Configuring label and network printers and troubleshooting any printer issues
• Configuring the VPN on Cisco Meraki and SonicWall
• Cloud based application
• Mimecast experience
• Using service now,Sysaid,PSA

Desktop Support/Customer Technology Liaison - Thales Group

(2016-12 - 2018-04)

• Provided a broad range of support services to multiple users from Thales: installing hardware and software
• Troubleshooting network issue remotely to off-site locations
• Configuring and troubleshooting desktop and laptop issues
• Configuring the VPN
• Configure mobile devices

End-User Support Specialist - PathWay Communication

(2016-02 - 2016-12)

Contract

• Provided a broad range of support services to multiple users from multiples companies: creating and disabling users accounts, installing hardware and software
• Troubleshooting network issues to remote locations
• Configuring and troubleshooting desktop and laptop issues
• Managed VPN set up with Windows
• Supported mobile devices
• Administer Files and Folders Permission
• Creating mailbox, Distribution List and share mailbox from MS Exchange

IT Support Technician - TForce Solution

(2014-06 - 2016-02)

• Provided a broad range of support services to multiple users including: creating and disabling users accounts, installing hardware and software, creating and updating documentation
• Provided desk-side support and remote connection to off-site locations
• Supporting POS and Scanners for retails
• Serviced laptops, desktops and PDAs which were sent / brought to the Helpdesk because the issues could not be fixed remotely
• Troubleshooting network issues to remote locations
• Administer Kaspersky Antivirus
• Administer Permissions for folders and files
• AS400 password reset
• Supported Blackberry and portable devices

Server support/Helpdesk support - Toronto Arthritis Society

(2012-01 - 2014-05)

• Responsible for supporting corporate information security user accounts and processes including administration of user domain, remote access, e-mail and enterprise application accounts and privileges
• Provided phone, email and onsite support for approximately 230 employees
• Managed and patched multiple servers like the Exchange server, Citrix server, BES server, Files server and Domain Controllers running on Xen Center
• Built new server on Xen Center and VMware
• Administer TrendMicro
• Managed backup, restore and permissions folders and files as requested
• Creation and disabled users accounts
• Mailbox Creation on Exchange 2007
• Managed backup and restore folders and files as requested
• Troubleshooting Citrix issues
• Administration of Wsus
• Serviced laptops, desktops and PDAs which were sent / brought to the Helpdesk because the issues could not be fixed remotely
• Changing hard drive, replacing memory on desktop and laptop

Desktop Support/Help Desk/Server Support - Jolera - Toronto ON

(2010-01 - 2011-12)

• Provided a broad range of support services to multiple users from different companies including: Creating and disabling user accounts, installing hardware and software, creating and updating documentation, special projects
• Provided desk-side support and remote connection to off-site locations
• Managed VPN set up with Windows and SecurID tokens Troubleshooting steps, installation instructions
• Managed backup, restore and permissions folders and files as requested
• Server administration and maintenance running on Xen Center, VMware, Hyper-V
• Managing and patching servers of multiples clients
• Supported Blackberry, iPhone and portable devices
• Administer Symantec Endpoint, TrendMicro
• Administration of WSUS
• Troubleshooting Citrix issues

Client Support Analyst - Commercial Alcohol

(2007-05 - 2009-12)

• Provided desk-side support and remote connection to off-site locations
• Changing hard drive, replacing memory on desktop and laptop
• Serviced laptops, desktops and PDAs which were sent / brought to the Helpdesk because the issues could not be fixed remotely
• Trouble Network issue to remote locations
• Server administration and maintenance
• Managed backup and restore folders and files as requested
• Supporting Blackberry and portable devices
• Troubleshooting Citrix issues
• Administration of McAfee

Helpdesk Contract Position - Sky Service Airlines

(2006-02 - 2007-04)

Previous Helpdesk Contract Positions

• Responsible for provision of countrywide remote and local IT support
• Provided a broad range of support services to internal users support such as fixing laptops and desktops, creating and disabling users accounts, installing hardware and software

Helpdesk Contract Position - IBM

(2004-10 - 2006-01)

• Responsible for provision of countrywide remote and local IT support
• Provided a broad range of support services to internal users support such as fixing laptops and desktops, creating and disabling users accounts, installing hardware and software

Helpdesk Contract Position - Hewlett Packard - Montreal

(2004-02 - 2004-09)

• Responsible for provision of countrywide remote and local IT support
• Provided a broad range of support services to internal users support such as fixing laptops and desktops, creating and disabling users accounts, installing hardware and software

Network Administrator Diploma - CDI College

Network Administrator Diploma - CDI College

Served 8 years from age 18 - Canadian Navy

Diploma - Social Sciences - College Andre Grasset

Bachelor’s Degree - Computer Sciences - University of Ottawa

Commercial pilot license - Saint‑Hubert Flying School