Martin Pomerleau

5 years of customer service experience, focused on delivering positive experiences for customers and teams in several positions such as Supervisor, Bartender, Barista and Server. Proven experience supervising teams and coordinating large-scale events in fast-paced environments. Skilled in operations, managing people, resources, and time to meet high standards.

Strong organizational, planning, and execution skills, with attention to detail and task prioritization. Effective communicator with strong interpersonal skills. Adaptable, with excellent time management, multitasking ability, and capacity to handle physical demands.

Bilingual: French and English. Full G driver's license.

Brand Ambassador - Vibrant Marketing - Toronto

(2023-02)

• Engage in promotional activities, representing the brand at events with a focus on creating a positive image and generating interest.

Bartender - Self-Employed - Toronto

(2022-05)

• Elevate customer satisfaction through expertly crafted cocktails and personalized service, ensuring each guest enjoys a unique and memorable experience at the bar.
• Foster a welcoming atmosphere by actively engaging with patrons, anticipating their preferences, and delivering impeccable service, creating a positive and inviting environment.

Team Lead - Keystone Studios - Toronto

(2022-02)

• Lead and support team members during activations, coordinating setup, execution, and tear down to ensure smooth operations.
• Handle logistics coordination and provide on-site client support, acting as the main point of contact during events.
• Engage in promotional activities, representing the brand and creating a positive image while generating interest at events.

Events Supervisor - Dreamteam Hospitality and Events - Toronto

(2022-03)

• Supervise and lead teams at events ranging from small to large scale, ensuring professionalism, efficiency, and high service standards.
• Coordinate all phases of the event, from setup to execution and breakdown, ensuring timelines and deliverables are met.
• Act as the main point of contact with the client, aligning expectations, managing on-site requests, and ensuring a smooth and successful event experience.

Operations Assistant - David Mintz Catering - Toronto

(2021-06 - 2022-03)

• Coordinating resources, personnel, and time to achieve high standards of catering service for the film industry.
• Organizing, planning, and executing tasks, and prioritizing deliveries to ensure a fluid operation.

Customer Care - Christian Horizon - PSW - Toronto

(2019-06 - 2022-04)

• Dedicated to residents' well-being, ensuring their care through meal preparation, bathing, and supervising downtime. Maintaining and cleaning communal areas to the highest standards.
• Facilitated residents' daily activities by providing transportation to programs and running errands.

Certificate - Basic Electricity - La Cite Collegial (2010)

Diploma - Ecole Secondaire Catholique de Casselman (2007 - 2010)