Martina Rich

Bilingual administrative and customer-support professional (native German, fluent English) with experience in data entry, client-record management, document checks, customer onboarding and confidential information handling. Brings analytical skills developed through legal studies and a careful, process-oriented approach to reviewing records, identifying discrepancies and supporting accurate decisions. Actively seeking to build a career in anti-money laundering (AML), know-your-customer (KYC) and compliance operations, with a strong interest in financial crime prevention.

Open to entry-level opportunities and relocation to Canada.

Administrative Assistant & Data Clerk - Hamberger Großhandel - Frankfurt, Germany

(2026-07)

• Enter and maintain commercial client records in databases with a focus on accuracy and completeness.
• Check incoming shipping documentation and compare delivery invoices against system records.
• Provide phone-based customer support and route database-related questions to senior coordinators.

Event & Customer Service Specialist - D Event - Frankfurt, Germany

(2025-10 - 2026-02)

• Delivered customer service in a fast-paced environment while maintaining professionalism and attention to detail.
• Worked flexibly with colleagues to resolve customer requests and support smooth event operations.

Customer Support & Account Management - Telson GmbH - Frankfurt, Germany

(2024-05 - 2025-06)

• Managed customer registration processes and completed related data-entry tasks.
• Explained energy tariffs, supported customer decisions and completed sales contracts.
• Maintained customer communication and supported client acquisition.

Team Lead - ERGO GmbH - Frankfurt, Germany

(2024-02 - 2024-05)

• Monitored team performance and supported quality-control standards.
• Helped onboard and train new team members.
• Conducted direct customer acquisition in public spaces.

Law studies; degree not completed - Law