Production Team Leader - Arvin Sango Canada, Inc. - London, ON
(2025-09)
Oversees a team on the manufacturing floor ensuring safety, quality, and efficiency to meet production targets.
- Motivated and coached team members to ensure collaboration in their tasks and manage workloads.
- Tracked output, monitor KPIs, maintained efficient workflow to ensure that shipping requirements are met.
- Inspected products per quality standards to identify defects early on to reduce costs in repairs and scraps.
- Strictly enforced adherence to safety protocols, standard work instructions and SOPs, and all other company policies and procedures.
- Analyzed inefficiencies through continuous improvement audits and suggested improvements, new processes and best practices.
- Guided team members in training and upskilling to ensure they are ready to be the next leaders in the organization.
Welding Machine / Stamping Operator - FIO Automotive Canada - Stratford, ON
(2023-01 - 2025-09)
Responsible for fabricating various automotive body parts while following a standardized work instructions within the suggested timeframe. Also, ensuring that the immediate workplace and equipment are safe and ready to use.
- Performed start-up checks, red part checks to ensure that the machine is running in order and document all results.
- Operated previously set-up machines such as welding machines, and stamping presses to manufacture component and subcomponent parts.
- Checked initial parts for any irregularities and defects to prevent any further maintenance on the line.
- Troubleshot minor issues within the production line and HMI panels.
- Completed process checks including restocking and hourly quality confirmation.
Controls and Compliance Specialist - Concentrix - Cebu City, Philippines
(2013-08 - 2022-12)
Responsible for ensuring the organization's Information Security standards are up to date, in compliance with the ISO framework, and adhered to spear-heading audits for certifications or per client requirements.
- Led the organization's compliance to internal, external, and regulatory and client specific requirements.
- Guided and coached colleagues with their career advancement initiatives.
- Collaborated with the management team in risk programs such as business continuity management, process improvements and risk assessments and analysis.
- Ensured that audit findings and action plans, and internal controls are monitored and adhered to.
- Handled inquiries on risk management and compliance programs internally and with clients.
- Analyzed and monitored risk trends such as phishing emails and call on client's end.
Customer & Technical Support Representative - Concentrix - Cebu City, Philippines
(2011-09 - 2013-08)
Responsible for providing assistance, information, and technical support to customers regarding the organization's products or services. Answering inquiries, resolving issues – technical, billing or new products, and ensuring customer satisfaction through effective communication and problem-solving.
- Greeted customers in a courteous, warm and professional manner using agreed upon procedures.
- Handled inbound and outbound calls with professional support to resolve high-speed internet, landline, TV, application issues. While utilizing the provided resources and performed the appropriate troubleshooting to either resolve the problem or dispatch a technician on-site.
- Provided top-tier customer service to customers ensuring they understand the solutions we are working to provide, understand next steps, and feel that their issues have been cared for.
- Provided outbound call support to customers for follow through, reminders or to confirm that the issues reported were resolved.
- Delivered expert customer experiences while meeting the organization's efficiency targets.
