Marwan Nofal

5+ years of experience in expanding accounts strategically for long-term profitability and skilled in overseeing business relationships to ensure client satisfaction and growth opportunities. Ambitious, flexible, and active collaborator committed to working cross-functionally and innovating in my field to drive business development.

Account Manager | A&A Trading Ltd, Hamilton, ON ​​October 2016 - Present

• Increased yearly B2B sales by 38%, by working closely with current customers and catering to their daily and weekly shipping requirements, to ensure seamless business operations.
• Manage 15+ accounts and negotiate prices with clients and carriers, while focusing on upselling more services to achieve higher profitability objectives.
• Analyze current accounts and implement data findings; led to discovering 25+ potential income opportunities.
• Monitor and control sales, while continuously analyzing the market for growth potential.
• Utilize management skills in building and maintaining long-term relationships with clients.
• Provide and deliver prompt customer service to address clients’ issues and ensure their satisfaction.
• Identify driver actions and consolidate loads to improve efficiency, profitability, and driver output.

AIRCRAFT MAINTENANCE ENGINEERING TECHNOLOGY

Southern Alberta Institute of Technology, Calgary, Alberta | September 2014