Mary daphney Auman

Enthusiastic and solutions-oriented Customer Relations Representative with a strong background in resolving client concerns, managing inquiries, and maintaining long-term customer satisfaction. Proven ability to communicate, manage high-volume interactions, and uphold brand reputation. Skilled in using software tools, de-escalating conflict, and working collaboratively with cross-functional teams.

To obtain a Customer Relations Representative position where I can apply my interpersonal and problem-solving skills to ensure a positive customer experience, strengthen client loyalty, and contribute to the company's success through excellent service and relationship-building.

Production Line Worker - Cargill Canada - London, Ontario

(2024-12)

• Use knives or specialized tools to remove bones from chicken carcasses
• Trim excess fat and ensure proper meat cuts
• Inspect meat for quality and adhere to food safety regulations
• Work efficiently on a production line with a team
• Maintain a clean and sanitary work environment
• Follow safety protocols and wear protective gear

Financial Service Representative - Gatestone & Co. - Toronto, Ontario

(2024-10 - 2024-12)

• Monitor accounts, transactions, and various financial activities to identify signs of fraud or suspicious activity. Use specialized tools and software to track patterns or red flags.
• Conduct detailed investigations when suspicious activity is detected, such as unauthorized transactions, identity theft, or account takeovers. Collect and analyze data to assess the scope and impact of fraud.
• Verify customer's suspicious activities, clarify transaction details, and inform them of potential fraud. Guide customers on how to secure their accounts and report unauthorized access.
• Educate customers on fraud prevention best practices, including secure online banking, recognizing phishing scams, and safeguarding personal information.
• Analyze trends and patterns in fraudulent activities to predict and prevent future fraud attempts. Use data insights to improve fraud detection algorithms and reporting systems

Welding Production Team Member - FIO Automotive Canada Corporation - Stratford, Ontario

(2023-01 - 2024-10)

• Operates set-up welding machines such as gas metal arc welding, resistance spot welding, and resistance projection welding previously
• Inspects and reports the safety of equipment
• Performs manual welding for repair purposes
• Troubleshoots minor issues within the production line
• Completes quality checks on every part after spot welding and /or MIG welding
• Completes Cell Reports including team members' wellness, build numbers, and defect information for each period, and summarizes all activities and work at the end of the shift
• Reports runtime of equipment and non-productive downtime as it occurs

Branch in-Charge - South Asialink Finance Corporation - Cebu, Philippines

(2020-01 - 2022-03)

• Oversee daily operations of the branch
• Lead and motivate staff to meet sales and customer service goals
• Handle customer complaints and resolve issues promptly
• Develop strategies to improve customer service
• Promote the branch and its services/products
• Develop and implement a sales plan to achieve the target
• Manage the branch budget and financial performance
• Monitor and control expenses
• Implement security measures to protect the branch and its assets
• Foster a positive and productive work environment
• Prepare and present reports to senior management
• Collaborate with other branches and departments
• Monitoring incoming payments and applying them to customer's account

Loan Officer / Loan Administrative - Cebu Peoples Multi-Purpose Cooperative - Cebu, Philippines

(2015-03 - 2020-01)

• Evaluate and authorize the approval of credit loans
• Process loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Ensure all loan applications comply with regulations and policies
• Preparing accounts receivable reports for management, showing outstanding receivables, aging of status, and collection status
• Ensuring accounts receivable are accurately reflected in financial statements, reconciling balances, and preparing any necessary adjusting entries
• Monitor and follow up on the delinquent's account
• Introduce clients to all available insurance policy options and clearly explain them
• Engaged clients and listen to understand their individual needs
• Respond promptly to client inquiries and support them with a comprehensive range of financial transactions
• Prioritize client education and hands‑on demonstrations, using digital tools to create an exceptional experience that boosts sales and strengthens long‑term loyalty
• Address client‑initiated inquiries and provide support across a comprehensive range of financial transactions

Administrative Staff - The Italian Food Specialists Inc. - Cebu, Philippines

(2011-08 - 2014-05)

• Prepare purchase order invoices and complete the product delivery invoice necessary for the processing of payments
• Monitoring incoming payments for client and verifying the payments match outstanding invoices and resolving any discrepancies
• Coordinate logistics and customers to make sure product is received and shipped promptly
• Manage office supplies and inventory
• Organize and maintain office files and records
• Handle incoming and outgoing mail and emails
• Answer and direct phone calls
• Provide customer service and support to clients and visitors
• Handle petty cash and other financial transactions
• Schedule meeting for the other department

Marketing Coordinator - Marketing - Academy of Learning (2025-08)

Diploma - International Business Management - Fanshawe College (2022-12 - 2022-12)

Bachelor of Science in Commerce - Business Administration - University of San Jose Recoletos (2010-03 - 2010-03)