Mary Yule

Results-driven leader with 5+ years of multi-site operational and HR management experience, specializing in healthcare environments. Proven ability to provide strategic leadership, guide employee relations, and manage full-cycle talent acquisition. Adept at overseeing operational coordination, enhancing workflows, and improving patient care standards.

Skilled in digital presence management and cross-functional initiatives to boost efficiency and engagement. Eager to leverage extensive experience in operational discipline and team development to drive performance for 123Dentist in Alberta.

Human Resources Manager - Alberta Obesity Centre - Multi-locations

(2023-09)

• Provide strategic HR and operational leadership for a multi-site medical clinic organization, overseeing workforce management, operational processes, and team performance across two clinic locations.
• Serve as a trusted advisor to clinic leadership, guiding employee relations, conflict resolution, and performance management while fostering a positive, respectful workplace culture.
• Direct full-cycle talent management, encompassing recruitment, onboarding, and workforce planning to support clinical service delivery and organizational growth.
• Act as Privacy Officer within a regulated healthcare environment, ensuring compliance with medical privacy legislation and implementing policies, training, and protocols to safeguard patient information.
• Oversee group benefits strategy and financial management, including plan review, cost analysis, renewal preparation, and collaboration with insurers and advisors to maintain sustainable and competitive benefit offerings.
• Spearhead the development and implementation of HR policies, employment agreements, and governance frameworks that strengthen compliance, operational clarity, and organizational consistency.
• Guide operational coordination across both clinic sites, enhancing workflows, staffing alignment, and service delivery while supporting high standards of patient care.
• Manage the organization's digital presence through development and oversight of clinic websites and social media platforms, improving brand visibility, patient engagement, and community outreach.
• Lead cross-functional initiatives to optimize operational efficiency, bolster employee engagement, and support long-term organizational sustainability.

HR Manager - Rosedale Group - Toronto

(2018-03 - 2023-09)

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Cultivated strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Managed the end-to-end hiring process, selecting candidates who aligned with the practice's mission and values.
• Improved practice revenue through effective financial management and strategic cost reductions.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
• Developed and implemented organizational policies and procedures.

HR and Insurance, Insurance And Risk Management - HIAA (1995 - 1997)

CDMP - Absence And Disability Management - National Institute of Disability Management NIDMAR (2001 - 2003)

BComm. - UMBC (1982 - 1986)