Mathieu

Trilingual technical support and customer service professional, with French as native language, fluent proficiency in Portuguese, and a functional level in English.

Experience in technical troubleshooting, user assistance, administrative support, and data management. Demonstrated ability to efficiently resolve customer issues, provide remote technical support, ensure rigorous documentation, and deliver quality service in dynamic, high-volume environments. Solid proficiency in Microsoft Office suite, Power BI, Python, Google Cloud Foundations, Windows operating systems, and digital collaboration tools.

Recognized for strong communication skills, adaptability, analytical mindset, and commitment to customer satisfaction.

Technical Support Specialist - Atento Brasil S.A. - São Paulo, Brésil

(2025-01 - 2025-11)

• Provide technical support to users of electronic payment terminals.
• Diagnose and resolve technical issues remotely.
• Guide customers in the use and troubleshooting of equipment.
• Escalate complex incidents to specialized teams, coordinate technical interventions when necessary. Document requests and ensure follow-up in management systems.
• Maintain a high level of customer satisfaction while meeting performance indicators.

Administrative Apprentice - NURAP – Núcleo de Aprendizagem Profissional e Assistência Sociale - São Paulo, Brésil

(2022-10 - 2024-08)

• Support daily administrative operations, prepare documents, reports, and spreadsheets.
• Organize and manage physical and digital records.
• Perform collection and updating of administrative data.
• Participate in recruitment and selection activities, schedule interviews, and follow up on applications.
• Deliver quality service to internal and external clients.

Systems Analysis and Software Development - Computer Science - Universidade Nove de Julho (UNINOVE) (2025)

High School Diploma - EE Profª Maria José (2024)