Mathilde Laurent

Bachelor's graduate in Anthropology from the University of Montreal with diverse experience in customer service, retail and education. Friendly, adaptable and customer-focused, I thrive in fast-paced environments and enjoy helping people by delivering efficient and empathetic service. Seeking an international Customer Support position where I can contribute strong communication, problem-solving and teamwork skills while ensuring an excellent customer experience.

Customer Service Associate at Mamis clafoutis (2025-01 – Present)

• Delivered friendly and efficient customer service in a busy bakery environment.
• Assisted customers with orders and product recommendations.
• Processed cash and card payments accurately using POS systems.
• Prepared beverages and bakery products while maintaining quality standards.
• Maintained high food safety and hygiene standards.
• Collaborated with team members to ensure excellent customer satisfaction.

Customer Service Associate & Açaí Bowl Preparation at Be Healthy Love Berry (2024-01 – 2025-01)

• Prepared products according to company quality standards.
• Welcomed customers and managed orders efficiently.
• Delivered fast and friendly customer service.
• Maintained cleanliness and food safety standards.
• Restocked products and organized the workspace.

Bakery Sales Assistant at La petite boulangerie (2023-01 – 2023-12)

• Welcomed customers and provided personalized service.
• Processed orders and handled cash transactions.
• Managed inventory and replenished stock.
• Maintained a clean and organized store environment.

Bachelor's Degree in Anthropology – Université de Montréal (2023-01 – 2026-01)

French Baccalaureate in European English Section – Cité scolaire internationale de Lyon (2020-01 – 2023-01)