Matthew Manuel

Strong leadership and collaboration skills. Effectively manage priorities to complete tasks. Great communication and customer service skills. Dedicated, hardworking and always looking to grow.

Sales Associate at Hollister Co. (2024-10 – Present)

Provided exceptional customer service and maintained store organization

• Provided exceptional customer service by assisting customers with product selections and answering questions
• Maintained store organization by restocking merchandise, ensuring shelves were well-stocked and displays were visually appealing
• Processed sales transactions accurately using the point-of-sale (POS) system and handled cash, credit, exchanges, and returns
• Supported store promotions and marketing by setting up visual displays and participating in sales events
• Monitored inventory levels and communicated product needs to management to ensure timely restocking

Health And Safety Coordinator at Smith & Long LTD (2024-09 – 2025-01)

Managed employee certifications and company vehicle documentation

• Notified employees regarding outstanding certification documents
• Updated and ensured the completion of critical employee certifications
• Created an Excel spreadsheet to track employee submissions of required certifications
• Developed an Excel spreadsheet to organize company vehicles by brand, model, license plate, and VIN number
• Organized and prepared envelopes containing license plate registrations and vehicle ownership documents

Soccer Coach at North York Hearts Soccer Club (2024-06 – 2024-09)

Designed drills and coached players on skill development, teamwork, and sportsmanship

• Designed drills and exercises to develop players' skills
• Focused on both individual and team development, including fitness, teamwork, and sportsmanship
• Gave players constructive criticism to improve their performance
• Make strategic decisions about formations, positioning, and game tactics
• Kept the team motivated, handled pregame and halftime talks, and encouraged players during matches
• Created a supportive, fun, and inclusive atmosphere for all players

File Organizer at Dr. Helen Chiu Pediatric Dentist (2023-11 – 2024-06)

Organized thousands of unorganized patient files efficiently

• Worked efficiently in filing thousands of unorganized files in a quick manner
• Proficiently traversed through hundreds of files every shift
• Organized files based on birth date and last name
• Calculated customer expiration date based on birth date

Bubble Tea Barista at Real Fruit Bubble Tea (2023-06 – 2023-09)

Prepared bubble tea drinks and managed customer transactions

• Warmly welcomed guests, took their orders, prepared them, and made sure the drinks arrived on time
• Maintained cleanliness of the workspace, including the preparation area, equipment, and customer seating areas
• Handled cash transactions, operated the POS system, and calculated profit and revenue at the end of each shift
• Collaborated with team members to restock supplies, including tapioca pearls, toppings, flavored powders, and ice
• Efficiently prepared important ingredients, such as cutting and organizing fruits and cooking liquid sugar

Ontario Secondary School Diploma – Brebeuf College School (2021-09 – 2025-06)

Bachelor of Business Management in Business Management – Toronto Metropolitan University (2025-09 – 2030-06)