Mauren Catacutan

Restaurant Manager with 7+ years of experience with a winning attitude and desire to deliver an exceptional dining experience and focused in setting high expectations and raising service standards. Savvy marketer with a track record of improving revenue, reducing turnover, and increasing customer satisfaction. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.

Restaurant Manager - Tim Hortons - Tynehead

(2018-01)

• Interview and train new employees while increasing employee retention rate by 50% in 3 years
• Manage the payroll and scheduling for 40 employees, ensuring all staff salaries are accurate including promotions and bonuses
• Manage inventory, including supplies, scheduling orders and storing food safely
• Conduct periodic staff review, leading to 30% increase in productivity
• Checked kitchen equipment weekly and schedules regular maintenance and deep cleaning sessions, which saved by $20,000 by eliminating new equipment cost
• Coordinated employee professional development, including certification training according to provincial regulations
• Implementing disciplinary measures when necessary
• Improved customer experience by conducting surveys to identify and resolve customer complain

Assistant Restaurant Manager - Tim Hortons - Highway 10

(2012-06 - 2018-08)

• Assist head manager in overseeing dining staff
• Perform problem resolution for customers feeling unsatisfied with their meal
• Rated excellent management performance by 10+ members of staff in annual review
• Responded to dining staff for restaurant improvement
• Updated software system with new food prices and menu changes
• Answered customer questions regarding dining policy and food menu
• Resolve customer complaints and ensure safely regulations are followed

Bachelor of Science - Foreign Science - Lyceum of the Philippines (2000-03)