Maxime Lafleur

Final-year Honors Bachelor of Social Sciences student with a minor in Psychology at the University of Ottawa, graduating in 2026. Over 70 hours of volunteer experience, including 30+ hours as a Research Strategist with the uOttawa Faculty of Social Sciences Student Experience Centre. Proven customer service and hospitality skills through current role as Front Desk Agent in a hotel environment.

Technically proficient with Microsoft Office Suite, computer systems, and Python programming; comfortable adapting to new software. Bilingual - fluent in French and English, both written and spoken. Strong interpersonal and communication skills, with a genuine interest in mental health, human behavior, and recovery, informed by personal experience supporting a loved one through mental illness and reinforced through academic studies in Social Sciences and Psychology.

Research Strategist (Volunteer) at University of Ottawa, Student Experience Centre (2022-01 – 2024-12)

• Contributed 30+ hours to research initiatives supporting the international student experience.
• Collaborated with faculty and peers to develop strategies to improve student engagement and outcomes.
• Conducted research and compiled findings to inform program decisions.

Front Desk Agent at Microtel Inn & Suites (2024-01 – Present)

• Provide professional guest services including check-in/check-out, reservations, and inquiries.
• Handle payments, maintain accurate records, and manage administrative tasks using hotel management software.
• Resolve guest concerns promptly, ensuring a positive and welcoming experience.
• Collaborate with housekeeping and management teams to ensure smooth daily operations.

Water Park Attendant at Calypso Theme Waterpark (2024-06 – 2024-08)

• Managed parking lot operations including payment processing and vehicle coordination.
• Provided visitors with information about park services and attractions.
• Ensured smooth entry and exit for guests, including special vehicles and accessibility needs.

Cook Assistant at Brian's (2023-01 – 2023-12)

• Assisted with food preparation, maintaining cleanliness and food safety standards.
• Supported inventory management and restocking of kitchen supplies.

Child Caregiver at Private Daycare (2017-01 – 2019-12)

• Supervised and engaged young children in daily activities, outdoor play, and learning.
• Maintained a safe, supportive environment tailored to children's individual needs.

Honors Bachelor of Social Sciences in Social Sciences with minor in Psychology – University of Ottawa (2022-08 – 2026-08)

High School Diploma – École secondaire catholique de Casselman (2022-01)