Maya Kolica

Results-driven Sales Representative and Customer Service Professional with 8+ years of experience in retail and remote environments. Skilled in remote sales, customer support, handling high-volume calls and emails, and building long-term client relationships. Proven ability to meet sales targets, work independently from home, and deliver excellent customer experiences.

Remote Sales Representative / Customer Support - Independent - Remote

(2020-01)

• Worked from home assisting customers with product inquiries, orders, and account support
• Generated sales through phone, email, and online communication
• Built relationships with customers and encouraged repeat business
• Handled order processing, refunds, and general customer service tasks
• Maintained customer records using online systems and met performance targets

Customer Service & Sales Associate - Melanie Lyne

(2022-10)

• Provide personalized customer service and drive in-store sales
• Handle payments, returns, and customer account updates
• Assist customers in selecting products and promote new merchandise
• Maintain strong product knowledge and meet sales goals

Supervisor - Jan Pro Services

(2017-07 - 2022-08)

• Supervised teams, assigned tasks, and ensured quality service delivery
• Trained staff and improved team performance
• Managed schedules, supplies, and workflow operations

Stock Clerk Associate - Walmart Canada

(2016-05 - 2017-06)

• Organized inventory and assisted customers on the sales floor
• Helped maintain displays and supported daily store operations

Certificate - Customer Service - Mohawk College

Secondary School Diploma - School of Applied Art and Design