Mayank Sharma

Analytical Business Analyst with a Graduate Certificate in Business Analysis from Conestoga College and expertise in data analysis and reporting. Proficient in Excel, Python (Pandas, NumPy), and data visualization techniques to derive actionable insights from complex datasets. Demonstrated experience in administrative coordination and stakeholder communication, ensuring compliance and effective record-keeping in education and student data operations.

Outlet Greeter - Gateway Casinos - Orillia, ON

(2025-10 - 2025-12)

• Ensured positive first impressions by welcoming guests warmly and enthusiastically.
• Provided accurate information regarding services and amenities to assist patrons effectively.
• Maintained efficient entry processes, reducing guest wait times during peak hours.
• Enhanced customer experience through collaboration with team members to resolve issues.
• Monitored guest flow to streamline operations and improve service delivery.

Front Desk Associate - Splitsville Lanes - Waterloo, ON

(2024-06 - 2025-01)

• Enhanced guest satisfaction by greeting and assisting visitors promptly.
• Streamlined check-in and check-out processes, improving operational efficiency.
• Provided accurate information on services and promotions through effective phone inquiries.
• Maintained meticulous financial records and handled cash transactions with precision.

Sales Associate - Learning Routes - Gurugram, IN

(2023-08 - 2023-11)

• Collected, organized, and analyzed student enrollment, lead conversion, and sales performance data to support management decision-making.
• Maintained accurate records of student inquiries, enrollments, payments, and follow-ups using CRM tools and Excel.
• Prepared regular reports and summaries highlighting trends, gaps, and opportunities in enrollment and sales performance.
• Assisted leadership with data-driven insights to improve outreach strategies and program offerings.
• Leveraged CRM systems to manage leads, track follow-ups, and generate insights.

College Graduate in Business Analyst - Business Analysis - Conestoga College (2024-08 - 2025-08)

College Graduate Certificate - Global Business Management - Conestoga College (2024-08)

BBA - Business Administration - Guru Gobindh Singh Indraprastha University (2023-08 - 2023-08)