Mbuyi Ilunga

Results-driven customer service professional with diverse experience in the beauty, hospitality, and food service industries. Excellent communicator skilled at building quick, genuine rapport with clients. Currently a top-performing Beauty Advisor at Sephora, maintaining a Tier 1 standing and consistently high SPLH. Adaptable team player who excels in high-volume retail settings and day-to-day store operations.

BEAUTY ADVISOR at SEPHORA TANGER OUTLETS (Present)

• Deliver personalized client experiences through strong product knowledge and tailored beauty recommendations
• Consistently maintain strong SPLH performance while supporting store sales goals
• Recognized as a Tier 1 employee for strong client engagement and selling behaviours
• Support clients across skincare, makeup, fragrance, and beauty categories in a fast-paced retail environment
• Assist with merchandising, restocking, POS transactions, and maintaining Sephora presentation standards

CREW MEMBER at LANDMARK CINEMAS (2024-12 – 2025-05)

• Delivered friendly and professional customer service in a high-volume environment
• Operated POS systems accurately for ticket and concession sales
• Maintained organized and welcoming front of house spaces
• Recognized as Employee of the Month twice for strong work ethic and teamwork

TEAM MEMBER at McDONALD'S (2023-01 – 2024-05)

• Provided efficient customer service in a fast-paced food service environment
• Supported food preparation, cash handling, and daily operations
• Worked collaboratively with team members to ensure smooth service during peak hours

Bachelor of Interior Design in Interior Design – Algonquin College (2025)

Design Foundations Certificate in Design – Algonquin College (2025-06)