Md Ahsanul Hoque

Data entry and troubleshooting all software related issues for Apple's operating systems; IOS and IPadOS. Processing and handling online payments for product repairs and purchases over the phone. Aiding and providing navigational directions to customers by screen mirroring using company's designated software in order to resolve customer issues and complaints.

Technical Support Advisor (Apple IOS Tier 1) at Kelly Services (2022-05 – 2022-11)

• Data entry and troubleshooting all software related issues for Apple's operating systems; IOS and IPadOS.
• Processing and handling online payments for product repairs and purchases over the phone.
• Aiding and providing navigational directions to customers by screen mirroring using company's designated software in order to resolve customer issues and complaints.

Corporate Trainer & Financial Associate at H2Concepts & Astoria Marketing (2018-09 – 2019-11)

• Direct Sales of financial products (Canadian Tire Master Card) endorsed by the Canadian Tire to customers in Canadian Tire, Sport check and Mark's franchises.
• Provided training face-to-face sales strategies to a small team of 5 people while promoting 2 to a corporate trainer level.
• Oversee part of the office responsibilities in the absence of the office manager.
• Performed light fundraising activities for the World Animal Protection (WAP) project undertaken by the company.

Cashier/Customer Service at McDonald's (2017-01 – 2017-12)

• Provided efficient and courteous service to customers.
• Accurately processed customer payments using cash and cards.
• Operated Cash register while maintaining cleanliness of the checkout area and front of the house.

Centennial College - Electromechanical Engineering For Automation and Robotics - Advanced Diploma

East York Collegiate Institute - High school Diploma

BAF Shaheen English Medium School - O Level Certification