Meagan Jones

Customer-focused professional with extensive experience across automotive dealerships, community services, and developmental support roles. Strong background in client communication, documentation, scheduling, care coordination, and problem-solving in fast-paced environments. Known for professionalism, attention to detail, and the ability to build trust while delivering consistent, high-quality service.

Developmental Services Counsellor at OCAPDD (2019-08 – Present)

• Manage day-to-day support for multiple clients including medication administration, health appointments, financial tracking, and care documentation while ensuring compliance with organizational and ministry standards
• Prepare, maintain, and update detailed care plans, meeting documentation, client files, and reporting records with accuracy and confidentiality
• Coordinate with families, healthcare providers, and community agencies to support client goals and ensure continuity of care
• Train and mentor new staff in operational procedures, documentation standards, medication administration, and behavioural support strategies
• Support scheduling, logistics, and transportation planning for community outings and client activities
• Maintain strong communication and rapport with clients and stakeholders while managing sensitive situations professionally

Recreation Programmer at City of Ottawa (2018-04 – 2020-04)

• Delivered recreation programs and supported facility operations while ensuring high-quality customer service
• Responded to inquiries, resolved concerns, and supported community members in a professional manner
• Maintained schedules, documentation, and administrative records
• Managed competing priorities in a fast-paced public service environment
• Collaborated with internal teams and external stakeholders to support service delivery

Service Advisor at Embrun Dodge (2016-05 – 2017-04)

• Acted as primary customer contact for vehicle service and repair needs
• Scheduled appointments and coordinated workflow between customers and technicians
• Created repair orders and documented customer concerns accurately
• Communicated service recommendations and technician findings to customers
• Provided estimates and ensured customers were informed throughout repair process
• Maintained ongoing communication regarding vehicle status and completion timelines
• Delivered strong customer service and maintained positive client relationships

Detailer/Installer at Tony Graham Toyota (2011-08 – 2015-10)

• Created detailed work orders and documented customer concerns and service requests
• Entered and maintained vehicle records in dealership management systems
• Performed pre-delivery inspections on new vehicles ensuring safety and quality standards
• Detailed customer and inventory vehicles for sale and delivery
• Installed vehicle accessories including remote starters, vent visors, and body mouldings
• Coordinated with service, sales, and parts departments to support dealership operations
• Ensured vehicles met dealership presentation and quality standards

Fundamentals of Art – Ottawa School of Art (2021 – 2023)

Developmental Services Worker – Algonquin College (2017 – 2019)

American Sign Language – Algonquin College (2014 – 2017)