Meghan Bimenyimana

soon to be economists graduate with a passion for learning and developping skills.

WORK EXPERIENCE

Banking Advisor June 2023 – Present 

National Bank, Ottawa, ON

• Handle transactions for customers such as deposits, withdrawals, loan payment, bank drafts, issuing debit cards and closing accounts. 
• Identify customer's needs, provide information on new products and services, and direct customers to branch representatives. 
• Answer calls and respond to emails.
• Store transactional information and provide high level of customer service on the phone and in person.

 Linen Chest, Ottawa, ON

• Assisted clients with friendly and fair service by answering questions and recommending products. 
• Performed cash processing, card payments and processed returns with a point-of-sale system (POS). 
• Processed daily morning deposits and verification during opening and processed daily night deposit after closing cash.
• Retrieved in-store pick up orders based on our company policies by verifying a piece of ID.
• Achieved daily target sale and company goals by keeping track through a checklist and good time management.

Public Outreach, Ottawa, ON

• Raised funds for Amnesty International’s fundraiser by performing outbound calls to prospective donors.
• Communicated with petition signers to get their feedback on the fundraiser. 
• Handled phone and email inquiries from potential donors regarding the fundraisers mission and goals.

Equity Bank, Kigali, Rwanda

• Provided guidance to customers on how to complete the forms by explaining step-by-step and answering any questions or concerns. 
• Assisted customers with product and service information and promotions by handing flyers and helping them set up the mobile bank app.
• Helped customers with the ATM and any other bank related requests. 

Impala Trading LTD, Kigali, Rwanda

• Answered client inquiries regarding products and provided recommendations to fit their needs.
• Managed wide variety of customer service tasks and administrative tasks to resolve customer issues quickly and efficiently.

Carleton University from 2019 to 2024 as an economics student with a minor in psychology