Mehakpreet Kaur

Detail-oriented and compassionate personnel with strong experience in patient care, appointment coordination, administrative support, and customer service in fast-paced healthcare environments. Skilled in maintaining accurate records, assisting patients professionally, and ensuring smooth daily clinic operations with excellent communication and organizational abilities.

Optometric Assistant - LensCrafters - Toronto, ON

(2024-02 - 2025-05)

• Accurately interpret complex optical prescriptions and translate them into precise lens and frame recommendations.
• Assist in advanced frame fitting, ensuring optimal alignment, comfort, and visual performance for patients.
• Support optometrists during patient exams by preparing equipment and conducting preliminary diagnostic tests.
• Identify patient lifestyle and vision needs to recommend suitable lens designs, coatings, and upgrade.
• Process eyewear orders with optical labs and track delivery timelines to ensure timely completion.
• Handle billing support, including invoicing, payments, and insurance claim submissions.
• Maintain accurate patient records and assist with appointment scheduling and follow-ups.
• Ensure the optical area is clean, organized, and well-presented at all times.
• Provide excellent customer service by addressing patient questions and concerns professionally
• Manage patient flow in the clinic by coordinating check-ins, wait times, and exam room preparation
• Troubleshoot and adjust eyewear to improve fit, comfort, and optical accuracy.
• Maintain detailed and compliant patient records while ensuring confidentiality and accuracy of information.
• Manage optical inventory, including ordering, receiving, and organizing frames and lenses.
• Provide knowledgeable patient education on eyewear usage, maintenance, and adaptation to new prescriptions.

Personal Care assistant - L'ARCHE - Wolfville, NS

(2024-06 - 2025-03)

• Coordinated patient care plans with healthcare providers and families.
• Assisted residents with daily living activities and personal care needs.
• Monitored patient records for accuracy and adherence to medical standards.
• Enforced discase prevention protocols among staff members, patients, and visitors.
• Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
• Managed communication between staff, residents, and external agencies.
• Conducted intake assessments to determine resident needs and preferences.
• Facilitated support groups for families to discuss caregiving challenges.
• Participated in staft meetings, trainings, conferences. related to job duties and expectations.
• Assisted clients in accessing and utilizing community resources to meet their needs.
• Monitored progress of clients' goals and objectives. Facilitated weekly support group meetings for clients

Healthcare Administration - Healthcare Administration - Mohawk College of applied Arts and Science (2022-02)