Mehar Cheema
Student majoring in marketing
Talent
Brampton, OntarioMember since March 3, 2023
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About
A motivated individual trying to pursue marketing but also open to exploring my interests.
Experience
Customer Service Representative and Sales Associate
Tata Consultancy Services (TCS) - Jalandhar, Punjab May 2021 to October 2022
- Generating leads.
- Meeting or exceeding sales goals.
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Giving sales presentations to a range of prospective clients
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
Education
Diploma in Business Marketing in Marketing
Seneca College - Toronto, ON
December 2022 to Present
Secondary School in Business
Montgomery Guru Nanak Public school. - Jalandhar, Punjab
