Mehar Cheema

A motivated individual trying to pursue marketing but also open to exploring my interests.

Customer Service Representative and Sales Associate

Tata Consultancy Services (TCS) - Jalandhar, Punjab May 2021 to October 2022

• Generating leads.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support

Diploma in Business Marketing in Marketing

Seneca College - Toronto, ON

December 2022 to Present

Secondary School in Business

Montgomery Guru Nanak Public school. - Jalandhar, Punjab