Melachi dilane Mermoz

Graduate in IT Support from CFP des riverains and holder of a certificate in Introduction to Cybersecurity (Cisco Networking Academy), I would like to bring my rigor to your company in order to actively contribute to the performance and security of your IT infrastructures, leveraging skills such as: Diagnostics & Troubleshooting, Access Management, Leadership & Service.

Team Member (Food Service) - Groupe FMI Inc. - Repentigny, QC

(2025-03)

• Training & Onboarding: during our shifts we must explain the rules and working methods and help new team members integrate.
• Problem Solving & Handling Unexpected Situations: during peak periods we must do our best to resolve issues that arise without slowing down service times.
• Workflow Optimization: Reorganization of kitchen and counter workflows during rush periods, reducing customer wait times by more than 20%.
• Customer Service Excellence: Direct handling of complaints and complex conflict situations, turning unsatisfied returns into positive experiences and building customer loyalty.

IT Support Intern - MTL COMPUTEC - Montréal, QC

(2026-05 - 2026-06)

• Workstation lifecycle management: Assembly and setup of approximately 25 computers, configuration, updates, and full restoration of 6 workstations and corporate servers.
• Network equipment installation: installation of network outlets and cabling, configuration and installation of surveillance cameras.

DEP - IT Support - CFP Des Riverains (2026-06)

Bachelor's Degree - Information Technology