Disability Claims Specialist - Southlake Regional Health Center
(2023-03)
- Regular presentations to managers and unions with regard to claim management progress on files
- Interact professionally with a diverse group of people regarding management of claims (managers, union representation, wsib, treatment providers)
- Prioritize work continually and produce a significant volume of work efficiently with performance standards
- Monitor the action plan's progress on a regularly scheduled basis and revise plans as needed
- Identifies, obtains and analyzes key medical, contractual and eligibility information
- Seek opportunities to accept and participate in challenges and developmental opportunities
- Help and collaborate with others on highly complex files
- Adjudicate and manage complex and seamless disability claims from initial claim to return to work within strict service level agreements
- Provide team support to peer group during high volume periods and absences
LTD Case Manager - Disability Management Institute - Toronto, Ontario
(2021-10 - 2022-12)
- Monthly to quarterly presentations to employers with regard to claim management progress
- Interact professionally with a diverse group of people regarding management of claims (executives, managers, legal, and subject matters)
- Prioritize work continually and produce a significant volume of work efficiently with performance standards
- Monitor the action plan's progress on a regularly scheduled basis and revise plans as needed
- Identifies, obtains and analyzes key medical, contractual and eligibility information
- Seek opportunities to accept and participate in challenges and developmental opportunities
- Help and collaborate with others on highly complex files
- Adjudicate and manage complex long-term, appeals and seamless disability claims from initial claim to return to work within strict service level agreements
- Provide team support to peer group during high volume periods and absences
LTD Case Manager - SSQ - Toronto, Ontario
(2021-03 - 2021-09)
- Monthly to quarterly presentations to employers with regard to claim management progress
- Interact professionally with a diverse group of people regarding management of claims (executives, managers, legal, and subject matters)
- Prioritize work continually and produce a significant volume of work efficiently with performance standards
- Monitor the action plan's progress on a regularly scheduled basis and revise plans as needed
- Identifies, obtains and analyzes key medical, contractual and eligibility information
- Seek opportunities to accept and participate in challenges and developmental opportunities
- Help and collaborate with others on highly complex files
- Adjudicate and manage complex long-term, appeals and seamless disability claims from initial claim to return to work within strict service level agreements
- Provide team support to peer group during high volume periods and absences
LTD Case Manager - Manulife Financial - Toronto, Ontario
(2017-01)
- Quarterly presentations to employers with regard to claim management progress
- Interact professionally with a diverse group of people regarding management of claims (executives, managers, legal, and subject matters)
- Prioritize work continually and produce a significant volume of work efficiently with performance standards
- Monitor the action plan's progress on a regularly scheduled basis and revise plans as needed
- Identifies, obtains and analyzes key medical, contractual and eligibility information
- Seek opportunities to accept and participate in challenges and developmental opportunities
- Help and collaborate with others on highly complex files
- Adjudicate and manage complex long-term, appeals and seamless disability claims from initial claim to return to work within strict service level agreements
- Provide team support to peer group during high volume periods and absences
STD Case Manager - Manulife Financial - Toronto, Ontario
(2014-01 - 2017-12)
- Adjudicate and manage complex short-term, appeals and seamless disability claims from initial claim to return to work within strict service level agreements
- Assessment of client via telephone interview
- Conduct and coordinate community programs and vocation rehabilitation efforts leading to reduction of claims experience
- Develop an appropriate return-to-work goal with the employee and employer and provide support for the return-to-work planning process
- Review and research the policies, agreements and legal precedents affecting disability claims
- Communicate with medical, legal, human resources and occupational/physiotherapy health and other health experts in the assessment of claims
- Manage and develop excellent relations with Employees, Employers, External HR, doctors, internal Rehabilitation Consultants and Medical Coordinators to facilitate return to work focused plans
- Prepare cost-benefit analyses of proposed budgets to validate claims management expenses
- Provided coaching and mentoring to new case managers and member of the process improvement team for the Toronto Disability department
- Part of the Manulife Financial social committee from 2014-2016
Kinesiologist - Active Body Physical Therapy - Lakeshore, Ontario
(2012-01 - 2014-12)
- Working daily side by side with physiotherapist
- Working with patients on daily exercises and routines
- Working on patients functional recovery programs
- Working on getting patients back to work
- Analyzing Physical Demands Analysis reports
- Summarizing medical reports for occupational therapist
- Completed Functional Capacity Evaluations
- Worked with medical equipment: ultrasound, tense-machine
- Build trust and lasting relationships with patients and co-workers
- Worked reception on Saturday
Help Desk Volunteer - Windsor Regional Hospital - Windsor, Ontario
(2012-01 - 2012-12)
- Transport patients, charts, and flowers to different departments
- Greet visitors
- Familiarity with hospital departments and function
ER Volunteer - Leamington District Hospital - Leamington, Ontario
(2012-01 - 2012-12)
- Cleaning, stocking medical equipment, transporting patients
