Health Service Program Assistant at Workers Compensation (2020-10 – Present)
Maintain ongoing support with Health Service team and manage multiple platforms and administrative functions.
- Ocean Platform for CSSP, training new employees on Ocean Platform
- RMS Platform for LifeMark
- Oversee several inboxes for review, forward to appropriate portfolio manager in Health Services
- Assist in organising Enhansed Physician Services conference in May 2025 with HSPM
- Assist with LMS learning for RTWA regarding Ocean review
- Book Permanent Medical Impairment appointments for workers with Medical Advisors
- Book hotels & flights for workers
- Maintain Inbox for Centralized Surgical Service Program, roll into program, documentations
- Attend meetings and take detailed minutes
- Process Medical Advisors Weekly Invoices
- Process LifeMark Work Connect Recovery Weekly Invoices
- Process Medavie request, Invoices, Special Authorizations and WCB Formulary
- Maintain high level of confidentiality
- Schedule appointments via phone or in person, and prioritized Health Service Team needs within scheduling system
- Transcribe documents, ensuring accuracy and dispatched to proper address, to workers and Case Manager and Return to Work Assistants
- Provide office duties such as filing, photocopying, faxing, answering multi-line phone systems to schedule appointments, emails and maintaining office organization
- Work as a team on contracts, RFP, MOU, reports
- IME inbox, invoices, documentation and arrange appointments with Assessmed and Vista
Administrative Assistant at NS Health Authority (2018 – 2020-10)
Provided administrative support to 4th floor Health Service Managers.
- Maintained ongoing support with Health Service Managers and their units
- Recruited and interviewed potential Nurses, Clerks, and Aides
- Clerical duties
- Attend meetings and take minutes
- Prepared and accessed employees' files
- Maintaining high level of confidentiality
- Scheduled appointments via phone or in person, and prioritized Health Service Managers needs within scheduling system
- Transcribed documents, ensuring accuracy and dispatched to proper address, individual and units
- Provided office duties such as filing, photocopying, answering multiline phone systems to schedule appointments, emails and maintaining office organization and tidiness
Home Stay Coordinator at Halifax Regional School Board (2010 – 2018)
Coordinated International Student Program, liaising with international students and host families.
- Liaised with international student and host families for 'International Student Program'
- Maintained ongoing support - from initial contact with student, ongoing supports to completion of school/host duties
- Recruited and interviewed potential students and host families
- Recommended adjustments for families in regard to suitability for hosting international students
- Increased international student presence from 30 to 50 students over a 6 year span
- Monitored daily, weekly or monthly school attendance and academic progress and completed progress reports
- Provided any conflict resolution with regards to host family, school and student
- Maintained accurate records/documentation, monthly events, reports and evaluations throughout the school year
- Planned and participated in monthly activities and events for students such as dances or outings across Nova Scotia
- Attended monthly coordinator meetings and yearly coordinator conferences
Medical Secretary at Dr. Kate McCormick (2006 – 2010)
Supported medical staff as front-end employee in private OBGYN GP practice.
- Supported medical staff as front-end employee, greeting new and returning patients approximately 30 per day
- Prepared and accessed patient files prior to appointment, maintaining high level of confidentiality
- Scheduled appointments via phone or in person, and prioritized patient needs within scheduling system
- Contacted doctor recommended specialists for referral appointment in a timely manner
- Transcribed documents, ensuring accuracy and dispatched to proper address or individual
- Billed private health insurance, and completed MSI and invoices
- Provided office duties such as filing, photocopying, answering multiline phone systems to schedule appointments, emails and maintaining office organization and tidiness
Medical Secretary (Casual) at Cole Harbour Family Medical Centre (2008 – 2009)
