Lead Program Coordinator - Sesheme Foundation - Scarborough, ON
(2021-01 - 2026-12)
- Created structured plans and organized documentation for both virtual and in person camps and programs
- Coordinated group activities and provided support to families and youth
- Assisted in virtual outreach efforts to engage with senior clients
- Served as first point of contact for program participants
- Maintained accurate participant records, documentation, and program files while ensuring confidentiality of sensitive personal information
Customer Service Representative - Rogers - Pickering, ON
(2018-01 - 2021-12)
- Assisted customer with account inquiries, billing questions, and service-related concerns
- Provided exceptional customer service by resolving issues efficiently and professionally
- Educated customers on products, services, promotions, and account options to meet their needs, and processed account changes as needed
Youth Program Assistant - Malvern Family Resource Centre - Scarborough, ON
(2015-01 - 2019-12)
- Assisted in providing exceptional client service and building rapport with diverse youth and families
- Maintained and organized records and materials to support smooth program operations
- Adapted quickly to changing needs, demonstrating flexibility and problem-solving skills
- Encouraged youth participation through mentorship and positive reinforcement
