Melissa Johannes

Experienced bartender and hospitality professional with 15 years of customer service experience and over 10 years serving and bartending in restaurants, pubs, lounges, music festivals, premium dining establishments and high-volume venues. Known for providing exceptional guest experiences while remaining calm, organized and personable under pressure. Comfortable working in fast-paced environments, handling large crowds, managing multiple priorities and contributing to a positive team atmosphere.

Seeking a seasonal Stampede bartending opportunity where my hospitality experience, work ethic and energy can contribute immediately.

Bar Server | Dining Room Server at The Keg Steakhouse + Bar (2019-05 – 2023-05)

• Delivered premium food and beverage service in a fast-paced, high-volume restaurant.
• Developed strong product knowledge across cocktails, beer, wine and menu offerings.
• Built lasting guest relationships through attentive, personalized service.
• Balanced efficiency with attention to detail during peak dining periods.
• Assisted with opening, closing and cash-out procedures.

Bartender | Server | Shift Supervisor / Manager at Boston Pizza (2016-05 – 2018-05)

• Bartended while serving guests in a busy sports bar and family restaurant.
• Supervised front-of-house operations during peak service hours.
• Assisted with staff training and shift coordination.
• Resolved guest concerns professionally while maintaining service flow.
• Supported inventory, cash reconciliation and daily operations.

Server & Bartender at Jack's Family Restaurant (2015-05 – 2016-05)

• Prepared cocktails and specialty beverages.
• Delivered attentive dining service.
• Managed take-out orders and restaurant closing procedures.
• Balanced cash and completed end-of-day reconciliation.

Bartender at Lighthouse Lounge & Grill (2015-05 – 2016-05)

• Bartended Peterborough Music Festival concerts and waterfront community events.
• Served large crowds during outdoor entertainment events.
• Maintained speed, organization and exceptional guest service during high-volume periods.
• Worked collaboratively with servers and kitchen staff to ensure smooth operations.

Server & Bartender at Madoi Sushi (2015-05 – 2015-05)

• Bartended while serving guests in a busy all-you-can-eat restaurant.
• Managed dine-in and take-out service simultaneously.
• Maintained accuracy while working in a fast-paced environment.

Front-End Supervisor | Cash Office Clerk | Customer Service Representative | Cashier at Loblaws Superstore (2012-05 – 2015-05)

• Supervised front-end staff during busy operating hours.
• Balanced tills and managed cash office procedures.
• Resolved customer concerns professionally.
• Maintained accurate cash handling and financial reconciliation.
• Supported efficient daily store operations.

Hostess at Swiss Chalet (2011-05 – 2012-05)

• Welcomed and seated guests.
• Coordinated wait lists during busy meal periods.
• Assisted servers to maintain efficient dining room flow

Doctor of Chiropractic in Chiropractic – Canadian Memorial Chiropractic College (2017-05 – 2021-05)

Bachelors of Science in Biology – Trent University (2014-05 – 2017-05)