Melissa Lawes

Assisting customers with cannabis products, accessories, strains, and recommendations Explaining THC/CBD content, effects, consumption methods, and product differences Processing sales through POS systems while verifying government-issued ID

Budtender/Key Holder - COST Cannabis - Hamilton, ON

(2025-09 - 2026-05)

• Assisting customers with cannabis products, accessories, strains, and recommendations
• Explaining THC/CBD content, effects, consumption methods, and product differences
• Processing sales through POS systems while verifying government-issued ID
• Maintaining compliance with provincial cannabis laws and store policies
• Opening and closing the store, including alarm systems and security procedures
• Handling cash deposits, till balancing, and end-of-day reports
• Supervising staff during shifts and supporting management when needed
• Restocking shelves, organizing displays, and monitoring inventory levels
• Receiving shipments and verifying product counts and documentation
• Resolving customer concerns professionally and maintaining strong customer service
• Ensuring the store remains clean, secure, and visually organized
• Monitoring product expiry dates and rotating stock properly
• Training new employees on procedures, compliance, and customer interaction
• Assisting with online orders, curbside pickup, or delivery preparation where applicable
• Following AGCO and Health Canada compliance regulations

Packer - The Green Organic Dutchman Ltd. - Jerseyville

(2022-04 - 2025-07)

• Packaged and labeled cannabis products in compliance with Health Canada regulations
• Performed quality inspections and accurate product weighing
• Operated packaging equipment in a fast-paced production environment
• Maintained sanitation standards and followed SOP/GMP procedures
• Completed batch documentation and inventory counts accurately
• Worked efficiently to meet daily production quotas and deadline

College diploma - Human Services