Payroll and Benefits Administrator - ACHEV
(2023-09 - 2026-05)
- Manage end to end payroll processing, timely and accurate payroll delivery for all employee groups for 500+ employees, ensuring accuracy and compliance with legislation and organizational policies
- Ensure full compliance with CRA regulations, including Income Tax Act requirements, CPP, EI, and applicable provincial legislation
- Oversee payroll remittances, statutory deductions, and employer contributions in accordance with federal and provincial requirements
- Manage Records of Employment (ROEs), T4s, T4As, and all year end payroll processes
- Monitor legislative and regulatory changes impacting payroll; assess impact and implement required updates proactively
- Maintain strong payroll governance through documented internal controls, reconciliations, approvals, and segregation of duties
- Review and validate complex payroll calculations, including retroactive pay, overtime, taxable benefits, allowances, and garnishments
- Partner with Finance to reconcile payroll to the general ledger and ensure financial accuracy
- Lead payroll audit preparation and response (internal, external, and regulatory audits)
- Act as the escalation point for complex payroll compliance issues and corrective actions
- Develop, maintain, and enforce payroll policies, procedures, and documentation aligned with Canadian legislation
- Support all payroll accounting year-end payroll data to ensure they are recorded and processed accurately
- Act as the payroll system owner within HRIS and payroll platforms namely Day Force/Ceridian
- Identify and implement process improvements to enhance compliance, efficiency, and audit readiness
- Provide customized payroll and year-end tax slip support
- Ensure strong data integrity across time and attendance, and payroll systems
- Benefits Administration and conduct benefits orientation for new hires
- Manage the accurate administration of employee benefits programs, including health, dental, life, disability, retirement, and statutory benefits
- Administers in accordance with company policies and governing legislation Garnishments and Pension
- Ensure benefits programs and deductions comply with applicable legislation and plan rules
- Oversee benefits enrollments, eligibility changes, and life event processing
- Partner closely with payroll to ensure accurate benefit deductions, remittances, and taxable benefit reporting
- Liaise with benefits providers, brokers, and third-party administrators
- Resolve employee benefit issues requiring coordination with payroll, HR, and vendors
- Provide payroll compliance expertise to cross-functional partners
- Maintain the highest standards of confidentiality, data security, and ethical payroll practices
- Build effective working relationships with external agencies, auditors, and service providers
- Update the SOP on a regular basis documenting processes for improvement and new policies and procedures
Payroll Administrator - Dixie Bloor Neighbourhood Centre
(2019-01 - 2023-09)
- Processed payroll and verified timecards, leave balances, and employee data for accuracy and compliance
- Investigated and resolved payroll discrepancies in accordance with policies and procedures
- Supported payroll reporting, data reconciliation, and audit preparation
- Maintained confidential payroll records and documentation
- Responded to employee payroll inquiries and provided clarification on pay and policies
- Generated payroll, and benefits related reports on a weekly, monthly or ad hoc basis through payroll providers ADP and Rise People
- Resolved errors and implements controls, checks and balances with accompanying processes
- Represented the Joint Health and Safety Committee
- Conducted orientation sessions on the organization's payroll processes and policies as required
- Inputted all employee information and any changes that occurred during an employee's employment cycle (new hire, profile changes, salary history, termination and all other activities associated with the employment cycle, etc.) into payroll system and HRIS
- Ensured all employee data is entered into and maintained within the prescribed timelines and with accuracy, quality, and efficiency
- Maintained data integrity, conducted system audits and reconciled discrepancies to ensure data accuracy
- Created and maintained a variety of reports including turnover, demographic and other key metrics
Payroll Administrator - Swissport - Toronto Pearson International Airport
(2012-07 - 2018-11)
- Processed and administered weekly hourly and salaried payroll, including data entry for shift trades and overtime, adjustments, and audits for accuracy
- Processed payrolls for union and non-union employees according to established schedules
- Reviewed applicable collective agreements and ensured thorough understanding of all pay elements and schedules for various collective agreements representing unionized team members across the company
- Reviewed applicable policies and documentations and ensured thorough understanding of all pay elements for non-unionized team members
- Responsible for accurate processing of all payroll elements including but not limited to employee pay, payroll deductions and remittances
- Coordinate with managers to ensure timely and accurate collection of time and payroll data
- Processed high-volume payroll data with strong attention to accuracy and deadlines
- Ensured compliance with regulatory and organizational payroll procedures
- Resolved payroll discrepancies and supported operational reporting requirements
- Worked with unionized environments, interpreting diverse collective agreements and administering payroll for hourly and salaried employee groups with a high level of accuracy and compliance
- Delivered front-line support for payroll-related inquiries in a fast-paced environment
- Prepared emails, memos, letters, reports and responding to queries, concerns, and issues (email, calls or in person)
- Conducted research and gathered information; maintained files and documentation; provided clarification on payroll based on collective agreements and legislation
Administrative Assistant - Airport Terminal Services
(2011-10 - 2012-07)
Administrative Assistant - Servisair / Air India
(2008-06 - 2011-09)
Department Coordinator - Muscat Private Hospital
(2002-03 - 2003-10)
Guest Relations Officer - Hotel Intercontinental
(1996-05 - 1999-09)
Junior Accountant - Airline Financial Support Services
(1995-02 - 1995-12)
