Administrative Assistant - 1st Choice Savings and Credit Union
(2025-05)
- Answered all incoming calls, returned missed calls, and transferred calls to the appropriate individuals. Conducted outbound calls.
- Assisted with member inquiries and help guide and/or resolve their concerns. Referred members to the appropriate individual or online resource for further assistance as needed.
- Handled incoming and outgoing mail, supply ordering, data entry, information gathering, and general postings.
- Used the Member Relationship Management system to assist in managing member relationships (Tasks, Notes, Conversations).
- Assisted in the achievement of the branch sales objectives while maintaining a high standard of operational effectiveness, superior member experience and optimal sales performance.
Client Relations Manager - Worldbridge Immigration Services
(2026-05)
- Managed client relationships and served as primary contact throughout immigration processes
- Guided clients on applications (study permits, work permits, PR) and documentation requirements
- Reviewed and organized client documents to ensure accuracy and timely submission
- Provided updates and resolved client concerns regarding application status
- Ensured compliance with Immigration, Refugees and Citizenship Canada regulations and policies
- Maintained confidential client records and tracked case progress
- Coordinated with consultants and internal teams to support successful applications
Food Counter Supervisor - Tim Hortons
(2024-09 - 2026-04)
- Managed staff, operations, customer satisfaction at food service counters.
- Ensured high standards for food quality and safety.
- Trained staff and handled complaints to keep operations efficient and profitable.
- Supervised daily operations, including scheduling, inventory control, and cash handling to maintain smooth business performance.
Marketing Officer (Financial Service Representative Equivalent) - Banco De Oro Unibank, Philippines
(2010-07 - 2024-05)
- Supervised marketing or new accounts section of the branch by promoting banks' products and services.
- Ensured observance of the company's policies and procedures and internal control.
- Executed the marketing section's employees' concerns, promotes improvement and growth to ensure good working relationship.
