Melona Francis

Detail-oriented Business Administration graduate with experience supporting administrative workflows, data entry, records management, scheduling, document preparation, and confidential information handling. Proficient in Microsoft Excel, Word, Outlook, Google Workspace, and Accuro EMR, with experience maintaining accurate patient and business records and coordinating information across teams. Organized, dependable, and able to manage multiple priorities in fast-paced office environments.

Medical Office Assistant at Confidential Medical Clinic (Present)

• Maintain confidential patient records and documentation using Accuro EMR in a fast-paced, paperless medical office.
• Provide administrative support to physicians and clinical staff, including appointment scheduling, patient information management, and day-to-day office coordination.
• Perform accurate data entry and update electronic medical records while maintaining a high level of accuracy, organization, and confidentiality.
• Coordinate patient appointments and administrative information to support efficient clinic workflow and a positive patient experience.

Marketing & Location Manager at Sugarmoon Oshawa (Licensed Location) (2025-07 – 2026-01)

• Coordinated administrative workflows, scheduling, promotions, and day-to-day location operations.
• Maintained organized business documentation and supported compliance with legal and operational standards.
• Managed local marketing activities and coordinated promotions supporting client retention and revenue growth.

Assistant Manager & Marketing at Sugarmoon Inc. (2023-04 – 2024-12)

• Managed administrative workflows, scheduling systems, client communications, and operational documentation.
• Coordinated information across team functions and supported leadership with day-to-day administrative tasks.
• Streamlined scheduling processes to support team productivity and organized operations.
• Supported marketing initiatives and client interaction processes to strengthen brand visibility and service.

Receptionist / Assistant Manager (Part-Time) at Timeless Health Clinic (2024-09 – 2025-06)

• Maintained accurate patient records, intake forms, and administrative documentation while protecting confidentiality.
• Scheduled patient appointments and managed calendars to support organized clinic operations.
• Processed office documentation and supported filing, records management, and day-to-day administrative tasks.
• Responded to client inquiries and supported front-desk operations as required.

Bachelor of Business Administration in Business Administration – Trent University (2020 – 2025)

Diploma – Notre Dame High School (2016 – 2020)