Melvin Agastin
Data Analyst
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About
Results-driven and detail-oriented professional with over 7 years of experience in Telecom KPI performance testing, optimization, and data analysis. Proficient in utilizing data-driven insights to optimize network performance and enhance customer experience. Seeking to transition into the field of Data
Analytics with a strong focus on leveraging analytical skills to drive data-driven insights and inform strategic business decision-making.
Experience
TELECOM ENGINEER – NETWORK DATA ANALYSER October 2015 - May 2023
● Partnered with SMEs for RF data analysis, using Excel and Tableau for data-driven decisions.
● Boosted data throughput and network coverage from 40% to 83.5% through strategic RF solutions deployment.
● Attained a remarkable 98.5% resolution rate for customer complaints, showcasing effective customer service skills.
Education
Bachelor of Engineering (B.E.) , Electronics and Communication Engineering Technology
