Menchie Soriano

Graduate in Political Science and a Licensed Professional Teacher. Open to learning and embracing new experiences.

Sr. Fulfillment Associate - LexisNexis UK - RELX / Reed Elsevier - Quezon City, Philippines

(2017-01 - 2026-04)

• Made use of GCRM (Global Customer Relationship Management) for account creation and account information verification.
• End-to-end order processing (order creation to assigning access to users) of Lexis Nexis products: Nexis/Dossier, Diligence, Newsdesk, Courtlink, Nexis Uni, and Total PatentOne for UK customers.
• Responsible for determining billing issues and providing solutions.
• Responsible for providing basic troubleshooting on customers' access to the platform/service.
• Coordinated with account managers to further discuss the accounts of the customers.

Sr. Customer Service Representative - Concentrix - Quezon City, Philippines

(2012-06 - 2017-01)

Citibank - Sears Cards

• Handled a financial account with NPS as a key metric.
• Mentored junior representatives, fostering skill development and improving service delivery.
• YTD Top Performer
• Training and Lead Operations Apprenticeship
• Concentrix Rockstar Awardee

Unit Earned/Bachelor of Secondary Education - Secondary Education - Malasiqui Agno Valley College (2020-11 - 2021-03)

AB Political Science - Political Science - Saint Louis University (2004-06 - 2009-03)