Mercedes Johnsonhalpern

I am a mother of three with over 19 years of experience in customer service and administrative roles. My background includes call centre support, data entry, scheduling, and client communication. I am a quick learner with a strong work ethic, highly organized, and reliable. I take pride in providing excellent service, adapting quickly to new systems, and supporting teams efficiently in fast paced environments.

I bring over 19 years of professional experience in customer service and administrative support across a variety of environments. My background includes call centre operations, front line client support, scheduling and bookings, data entry, records management, and handling inquiries and concerns with professionalism and discretion. I have supported both individuals and teams by maintaining accurate information, managing high volumes of communication, and adapting quickly to new systems and procedures.

I am known for my reliability, attention to detail, and ability to work efficiently in fast paced settings while delivering consistently positive client experiences.

High school graduate with additional certifications and on the job training in administrative and customer service related areas. I have continued to build my skills through hands on experience, learning new systems quickly, and staying adaptable in a variety of work environments.