Merlyn Elsa

Customer-focused and detail-oriented retail associate with 1+ year of experience in inventory management, cash handling, and customer service. Proven ability to maintain organized store environments, handle high-volume transactions efficiently, and deliver positive shopping experiences. Seeking to contribute to team success in a dynamic retail or customer service role.

Store Associate - Dollarama - Ottawa, ON

(2024-10)

• Deliver excellent customer service by assisting customers with inquiries and product locations
• Receive, unpack, and stock merchandise efficiently
• Maintain organized shelves and merchandising standards
• Ensure store cleanliness and safety
• Support team during peak hours

Cashier - Popeyes Louisiana Kitchen - Ottawa, ON

(2025-05 - 2025-07)

• Process transactions accurately using POS systems
• Maintain hygiene standards at front counter
• Handle customer concerns professionally

Post-Graduate Certificate - Business Analytics - Lambton College (2024 - 2026)

Bachelor of Commerce - Kristu Jyoti College (2020 - 2023)