Mers V.

I have a diverse background, currently working as a Customer Support Manager. The long experience I had working as a social data analyst makes investigation, communication, and ability to adapt to environment and customer needs my most notable qualities. I'm skilled to navigate through fast-paced environments where and effectively coordinate people and information.

Employment history

Feb 2023 - May 2024

Customer Service Manager, The Bullger

Toronto

• Managed a team of 10 to enhance customer satisfaction, reducing complaint resolution time by 40%.
• Implemented new training programs, boosting team efficiency and achieving a 25% increase in positive feedback.
• Resolved escalated customer conflicts, maintaining a 95% customer retention rate.
• Analyzed customer service metrics to identify areas for improvement, leading to a 30% increase in service quality.
• Collaborated with other departments to streamline processes, resulting in faster response times and higher customer satisfaction.

Aug 2019 - Mar 2020

Barista, Surf Coffee

Kazan, Russia

• Prepared and served high-quality beverages, enhancing customer satisfaction and loyalty.
• Maintained clean and organized workstations, ensuring compliance with health and safety standards.
• Collaborated with team members to streamline operations, reducing wait times and improving service efficiency.
• Managed inventory and restocked supplies, preventing shortages and maintaining smooth workflow.
• Eager to master new skills and contribute positively to team goals.

Warehouse Manager, LLC Yarmarka

Kazan, Russia

• Implemented new safety protocols, resulting in a 30% reduction in workplace accidents.
• Streamlined warehouse operations.
• Upheld inventory accuracy through rigorous quality checks.
• Implemented storage solutions, optimizing space utilization.
• Led a team of 15, fostering a collaborative work environment.
• Eager to apply strong organizational skills in managing warehouse tasks.

Education

References

Sep 2023 - Present

Criminal Intelligence Analysis (CIA)

Seneca College, Toronto, Canada

Sep 2021 - Jun 2023

Braemar College, Toronto, Canada