Mia Douglas

Dedicated Massage Therapy student with more than six years of progressive leadership and customer service experience in fast-paced retail and service environments. Passionate about helping others through compassionate care, professionalism, and exceptional communication. Recognized for building strong client relationships, remaining calm under pressure, mentoring team members, and consistently delivering outstanding customer experiences.

Eager to bring these strengths into a wellness clinic where exceptional client care is the priority.

QUALIFIED CANNABIS WORKER - Cannabis House

(2025-10)

• Guide customers in selecting products based on their needs while maintaining strict regulatory compliance.
• Deliver personalized, knowledgeable service that builds trust and repeat clientele.
• Maintain inventory accuracy, process transactions efficiently, and ensure a clean, welcoming environment.

TEAM LEADER - McDonald's

(2019-03 - 2025-09)

• Led daily restaurant operations while supervising and supporting team members.
• Trained new employees, delegated responsibilities, and promoted a collaborative work environment.
• Managed cash reconciliation, balanced tills, and maintained accuracy during high-volume shifts.
• Resolved customer concerns professionally, creating positive guest experiences.
• Ensured food safety, cleanliness, and operational standards were consistently met.

CASHIER - Shoppers Drug Mart

(2023-01 - 2023-04)

• Delivered friendly, efficient customer service in a fast-paced retail setting.
• Accurately processed cash, debit, credit, and returns while maintaining excellent attention to detail.
• Assisted customers with purchases and product inquiries.

DELIVERY DRIVER (D3) - FedEx

(2021-10 - 2021-12)

• Delivered packages safely and efficiently while maintaining an excellent customer service standard.
• Planned routes to maximize efficiency and meet delivery deadlines.
• Maintained professionalism while representing the company throughout the community.

OVERNIGHT MERCHANDISER - Real Canadian Superstore

(2020-12 - 2021-02)

• Restocked merchandise and maintained visually appealing displays.
• Worked efficiently under tight overnight deadlines while ensuring inventory accuracy.
• Collaborated with team members to prepare the store for daily operations.

Massage Therapy Student - Massage Therapy - ALBERTA COLLEGE OF MASSAGE THERAPY (2026)

High School Diploma - ST. PETER THE APOSTLE CATHOLIC HIGH SCHOOL (2020)