Coordinator & Professor, Global Business and Creative Industries at Centennial College (2017 – Present)
- Led Ontario's only 3-year Advanced Diploma in Hospitality & Tourism; redesigned a 2-year diploma and launched a postgraduate Food Tourism program.
- Bridged academia and industry through initiatives including development, marketing and economic impact projects in Japan, China, Dominican Republic and Tanzania.
- Collaborated with stakeholders across government, DMOs, BIAs, and private sector for applied research and workforce development initiatives.
- Celebrated as an industry leader in Ontario by the Tourism Industry Association of Ontario and consistent positive student feedback including nomination for the Wicken Award for Teaching Excellence.
- Represented the institution at industry events such as Ontario Tourism Summits, OMCA Marketplace, Cycle Tourism Conference and Impact sustainability events.
Acting Manager, Tourism Services / Project Manager, Visitor Services at City of Toronto, Economic Development & Culture (2011 – 2016)
- Directed tourism industry support, overseeing strategy, stakeholder relations, and program delivery.
- Managed stakeholder relationships with government partners, transportation agencies, community groups, industry associations and individual business owners.
- Executed strategic development and operations of programs such as an events database, welcome messaging, seasonal public engagement kiosks and a community education/ambassador program.
- Worked to enhance policy/initiatives in areas such as workforce development, cycle tourism, food tourism, shared economy, motorcoach parking and attracting investment.
- Developed and implemented components of the Host City strategy for the 2015 Pan/Parapan Am Games to support industry while representing industry needs on advisory and strategic planning groups related to transportation, visitor experience, marketing and tourism.
- Supported successful wayfinding strategy development/implementation including support of pedestrian infrastructure, digital map asset and signage to destination plans.
Program Manager at Jet Set Sports (2008 – 2020)
- Managed VIP hospitality and logistics programs at the Beijing, Vancouver, London, and Rio Olympic Games, delivering seamless execution of premium experiences for global clients including Audi, Sochi 2014, GE, RBC and Mondelez International.
Business Development Manager at The Corporate Traveller (2010 – 2010)
- Developed and managed corporate travel client relationships.
Regional Manager at G Adventures (2010 – 2011)
- Managed operations across 8 Asian countries, overseeing product design, logistics, and delivery while leading a team of 50 tour leaders delivering 400+ programs.
Asia Pacific Region Specialist / Manager at Kensington Tours (2008 – 2010)
- Oversaw regional product development and sales for a luxury tour operator; managed supplier, agency, and VIP client relationships.
Co-founder & Partner at Terratribes Expeditions (2008 – 2010)
- Co-founded an adventure travel and destination management company achieving USD $300,000+ in revenue by year two.
Business Manager at Chinaclimb (2004 – 2007)
- Successfully built and developed a market-leading business, listed as one of the "Best Outfitters on Earth" by National Geographic Adventure while generating a 60x (CAD $ 2 million) increase in business.
- Oversaw development of business systems and designed, marketed and implemented complex multi-day programs while managing a 40+ international team.
- Led community engagement initiatives including educational partnerships and charitable programs.
