Michael Conboy

Talented Waiter offering excellent sales and customer relations abilities developed over 20 years of hands-on food service experience. Skillfully connect with customers and promote items to boost revenue. Work well with staff and managers of all backgrounds to increase efficiency and sales revenue.

Effortlessly manage multiple tables in fast-paced environments, consistently meeting customer expectations and sales quotas to support restaurant success. Well-trained in food handling and safety, customer service, and basic bartending. Support all team members with efficient and dedicated work.

Talented

Hotel employee dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances.

Head Waiter - Calgary Petroleum Club - Calgary, AB

(2023-05)

• Presented menu selections and answered questions politely.
• Responded to additional requests and determined when courses were completed.
• Memorized menu, key ingredients and preparation methods to offer alternatives for dietary restrictions.
• Explained menu ingredients and cooking processes to manage customer inquiries.
• Greeted all guests with smile and friendly welcome.
• Offered guests dietary and allergy information to match special requirements.
• Addressed and resolved customer concerns quickly, working with management to fix complex issues.
• Engaged customers in friendly conversation to build connections and increase satisfaction.

Waiter/Server - Fine Print - Calgary, AB

(2022-05 - 2024-06)

Fine dining lunch/dinner service 5 days a week

• Reservations/Marketing/sales team
• Inventory and stocking supplies for restaurant
• Wine and Beer ordering weekly with spreadsheets and invoices
• Large party BEOs and organization of functional space
• Frequently requested for service and parties
• Reliable and dependable for any service
• Implemented new menu with Chef for Prix fixe lunch
• Handled routine guest issues and special requests independently and escalated advanced issues to senior managers.
• Generated guest checks, processed payments and followed proper cash-handling procedures.
• Reviewed IDs to verify age requirements for alcohol purchases.
• Applied strong menu and beverage knowledge to recommend beer, wine and beverage pairings.
• Promoted clean and safe dining environment, quickly reporting and resolving spills or hazards.
• Reset tables between customers by removing used dishes, wiping down surfaces, and refilling condiments.

Waiter/bartender/barista/room service attendant/banquet captain - Hyatt/Fairmont Palliser - Calgary, AB

(2007-05 - 2019-04)

• Trained in multiple departments coffee shop, room-service, lounge, restaurant, VIP floor, banquets
• Efficiency in guest services and dependable, organized, motivated
• Frequently had guests request my service for all special occasions
• Booked large parties/functions for the Hotel
• Orchestrated and lead for Chaine des Rotisseurs dinner for international event

Server / Bartender/Manager - Hotel Arts - Calgary, AB

(2011-01 - 2017-03)

• Responsible for service of breakfast and lunch in Yellow Door with high volumes including Brunch on weekends
• Rawbar dinner services and large parties bookings
• Frequently handle large banquet bookings in addition to room contracts and sales
• Poolside service and highest volume of guests/service revenue for past five years
• Room service and amenities in high volume
• Most diverse employee in the hotel with flexibility and comfort of all aspects of food and beverage service

Sommelier WSET 2 in Wine knowledge - SAIT (2020-12)

Diploma - Mount Royal College (2000-01)